Ecommerce Coordinator

At Time+Tide Watches, we create content that moves culture and changes how the world experiences watches. With Watch Discovery Studios in Melbourne, London and New York, alongside a powerful global content engine, we're one of the world's most respected watch media and alternative retail platforms.
We're looking for a detail-oriented and proactive eCommerce Coordinator to join our Melbourne headquarters. This is a hands-on role for someone who thrives at the intersection of digital retail, operations and customer experience. You'll play a key role in ensuring our online stores operate seamlessly while identifying opportunities to improve merchandising, inventory, customer experience and commercial performance.
Based in Melbourne (hybrid) and reporting to the General Manager, you'll support the day-to-day operations of Time+Tide's global eCommerce business across Australia, the United Kingdom and the United States.
Website ManagementManage the day-to-day operation of our Shopify stores across multiple regions, ensuring a seamless customer journey.Create and maintain product listings, descriptions, imagery, pricing and merchandising.Coordinate product launches, pre-orders and promotional campaigns across all storefronts.Work closely with Marketing, Customer Experience and Brand teams to optimise site performance and user experience.Identify opportunities to improve conversion, merchandising and on-site content.
Inventory & OperationsMonitor inventory levels across multiple warehouses and retail locations.Generate purchase orders and support supplier replenishment processes.Produce stock-on-hand, sell-through and inventory performance reports.Coordinate inventory transfers between regions and Discovery Studios.Support new product onboarding, catalog maintenance and product lifecycle management
Marketing & TradingPartner with the Marketing team to execute digital campaigns, product launches and promotional activity.Assist with email marketing through Klaviyo, ensuring products and campaigns are accurately merchandised.Monitor website performance, sales trends and customer behaviour using Shopify Analytics and Google Analytics.Provide recommendations to improve conversion, average order value and customer engagement.
Customer ExperienceSupport the Customer Experience team by maintaining accurate product information and website content.Assist in resolving website, order, and product issues to ensure an exceptional customer experience.Monitor customer feedback and identify opportunities for continuous improvement.Support CRM initiatives designed to improve customer retention and lifetime value.
What's in it for youCompetitive salary, commensurate with experience.Professional development and career growth opportunities.Employee discounts across our retail network.Hybrid working environment based at our Melbourne headquarters.A collaborative, high-performing team passionate about watches, storytelling and innovation.The opportunity to work with some of the world's most exciting independent and luxury watch brands.
What we're looking forBachelor's degree in Business, Marketing, Commerce or a related field1-2 years' experience in eCommerce, retail operations or digital marketing.Strong experience working with Shopify or another leading eCommerce platform.Familiarity with tools such as Klaviyo, Google Analytics and Microsoft Excel or Google Sheets.Excellent organisational skills with exceptional attention to detail.Strong analytical mindset with the ability to turn data into actionable insights.Excellent written and verbal communication skills.Ability to manage multiple priorities in a fast-paced environment.Passion for watches, luxury products, or enthusiast communities is highly regarded.
SalaryCompetitive salary based on experience, plus employee discounts, professional development opportunities and hybrid working arrangements.
How to applySend your application to job-ecomm@timeandtidewatches.com. Use the subject line “T+T Ecommerce Coordinator (AU)”. Quick applies will not be reviewed.
Please attach your resume and cover letter, and share briefly a watch story or watch brand that resonates with you and why.