Client Review and Response Officer | Full-time Permanent

Closes: 02 September 2026

Classification: Administrative Services Officer Class 5
Salary: $95,722 - $100,956 plus superannuation
Position No: 31774
Directorate: Health and Community Services
Advertised (Gazettal date): 19 August 2026
Contact Officer: Tim Sterrett on Tim.Sterrett@act.gov.au or (02) 6205 0130

Details: Are you experienced in investigations and analytical work? Do you have an interest in making policy informed decisions and interpreting and applying legislation? The Assurance Review and Complaints (ARC) team in Housing ACT is currently seeking an enthusiastic and detail-oriented person for the role of Client Review and Response Officer.

The ARC team is responsible for a range of Complaint Handling, Compensation and Review functions, making up a dynamic, agile, and forward-thinking team. The team has primary responsibility for all complaint types, including compensation claims, Human Rights, and Ombudsman matters. The ARC team carries a substantial workload and as the Client Review and Response Officer you must be able to effectively manage your own workload while accepting delegated tasks as required. You will be self-motivated, responsive and show initiative, and have sound judgement, professional resilience, and personal drive. You can think on your feet and work effectively under pressure and within time deadlines to deliver high-quality customer service and complaint management services.

As the Client Review and Response Officer you will work in a small team and carry a case load of compensation claims. You will have an eye for detail, and you will be able to effectively prioritise and implement practical solutions, including knowing when to escalate issues to your supervisor. You will provide a key role to support the wider team to deliver its objectives and work collaboratively across the team and provide high level administrative support to the broader ARC unit.

Health and Community Services Directorate (HCSD) is an inclusive employer where all people are respected and valued for their contribution. We strongly encourage and welcome applications from Aboriginal and/or Torres Strait Islander people, People with Disability, people from culturally and linguistically diverse backgrounds, veterans, mature age workers and lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) people.

Eligibility/Other requirements: Desirable skills and knowledge for this position are:

• Diploma in Social Housing or equivalent, e.g. Social Work, Psychology, Social Welfare, Social Science or related discipline
• Proficiency with Microsoft Office programs
• Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra (act.gov.au)

Notes: A merit pool or merit list will be established from this selection process and will be used to fill vacancies over the next 12 months. Selection may be based on application and referee reports only.

How to Apply: Please submit a two-page pitch addressing the Professional/Technical Skills, Knowledge and Behavioural capabilities in the 'What You Require' section of the Position Description. Please include a copy of your current curriculum vitae and the details of two referees.

Applications should be submitted .

Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

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