Business Improvement Analyst

About Brightwater

Since 1901, Brightwater has supported people of all ages to live better. Care is at our core. We stand beside clients through change, bringing experience and understanding to the complexities of ageing and disability, including dementia, Huntington’s disease and acquired brain injury.

The Opportunity

As a business-side functional expert you will be responsible for optimising operational processes and systems to improve service delivery, data quality, reporting and user experience across Brightwater’s clinical and client management platforms. We are offering a permanent, full-time position based at our state-of-the-art premises in Inglewood, with the opportunity to grow the role beyond its current platform portfolio.

In the position of Business Improvement Analyst you will focus on delivering measurable outcomes and advocating improvements for operational teams, clients, and the broader organisation. Encompassing future digital tools adopted by Brightwater, you will establish an enduring operational systems capability that supports continuous improvement, business process ownership and organisational requirements.

Why Join Brightwater

• Join a spirited team and pursue the dignity of independence.
• Salary packaging up to $18,550 annually to reduce tax and boost take-home pay.
• Flexible work arrangements supporting work–life balance.
• BrightwaterPlus discounts at 370+ retailers, including health insurers.
• MyFitnessPassport access to gyms, studios and pools.
• 24/7 medical and mental health support for you and your family.
• Employee referral scheme, paid parental leave and return-to-work bonus.

What you’ll bring  

• Previous experience in a similar role with demonstrated skills with configuring client management systems (ideally AlayaCare or comparable platforms), with a focus on improving operational outcomes.
• Strong understanding of operational workflows, client journeys, funding requirements, and compliance obligations in aged care, disability, or community services (CHSP, Support at Home, NDIS).
• Demonstrated ability to translate operational business requirements into system configuration, automated workflows, test case development and UAT and practical process improvements.
• Strong analytical skills with demonstrated experience in data quality management, operational reporting, and the development of dashboards or business intelligence outputs.
• Excellent communication and stakeholder engagement skills, including the proven ability to explain technical concepts to non-technical audiences and influence process change.
• Proven ability to manage competing priorities, work with a high degree of autonomy, and deliver outcomes within agreed timeframes in a complex operational environment.
• High level of attention to detail and a genuine commitment to data integrity, system governance, and continuous improvement.
• Relevant qualifications in Business or Information’s Systems desirable.
• A satisfactory National Police Clearance issued within the past 12 months.
• A current valid WA driver’s licence.

Talk to us

If you are passionate about developing reporting solutions using business intelligence tools; bring your vision and energy to Brightwater—and shape what is possible in Age Care and Disability services.

Click Apply and upload your resume and cover letter outlining your suitability for this role. You can review the attached job description or contact Zach Ooi, Talent Acquisition Specialist on 0429 088 *** or email ********@brightwatergroup.com for a confidential discussion.

Brightwater promotes an Inclusive culture that values diversity, innovation and growth.

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