Quality Advisor

QUALITY ADVISOR

• Full-time opportunity based in Mulgrave
• Influence quality, compliance and service excellence across Care at Home
• Partner with leaders to drive meaningful improvement and client outcomes

The Position

As a Quality Advisor at VMCH, you will partner closely with Care at Home operational leaders to strengthen quality, safety, compliance and continuous improvement across the division. Acting as a trusted advisor, you will provide practical, evidence-based advice that supports quality outcomes, regulatory compliance and operational effectiveness.

Success in this role requires a balanced approach that combines strong regulatory knowledge with operational understanding and commercial awareness, ensuring compliance is embedded as an enabler of high-quality service delivery.

VMCH. Flourishing communities, vibrant careers.

With us, you will bring your clinical, quality and compliance expertise together with strong relationship-building skills and a passion for improving outcomes. Your ability to translate complex regulatory requirements into practical solutions will help teams deliver high-quality services that make a genuine difference in the lives of older Australians.

The responsibilities 

• Partner with Care at Home leaders to drive quality, safety, compliance and continuous improvement outcomes.
• Act as a trusted advisor, providing practical and balanced advice that supports quality outcomes, regulatory compliance and operational effectiveness.
• Support accreditation, certification, audits and regulatory compliance activities.
• Monitor quality and risk trends, providing practical recommendations to improve service delivery.
• Provide expert guidance on aged care standards, legislation and best practice.
• Promote a culture where compliance is viewed as an enabler of high-quality service delivery rather than a standalone function.
• Build strong stakeholder relationships and influence positive change across the organisation.

What's Required

• Bachelor of Nursing and current AHPRA registration as a Registered Nurse
• Experience in quality, compliance or management within Support at Home, aged care or community services
• Knowledge of aged care regulatory frameworks, quality systems, risk management and compliance requirements
• Experience supporting accreditation, certification, audit activities and continuous improvement initiatives
• Strong stakeholder engagement, communication and influencing skills, with the ability to translate legislative requirements into practical operational solutions
• Strong commercial and operational awareness, with the ability to balance compliance requirements with service delivery outcomes.
• Current Victorian Driver Licence.

What's Possible

• Rewarding work, within a supportive environment
• Professional development and career progression opportunities
• Competitive salary + salary packaging (with potential for increased take-home pay)
• Flexible, family friendly work culture
• Wellbeing initiatives and paid parental leave
• Employee Assistance Program (EAP) for you and close family members
• Enjoy access to Fitness Passport, helping you and your family stay active with heavily discounted access to hundreds of fitness and recreation venues
• Discounts on private health insurance, school holiday programs, car hire and much more!
• Open a high-interest savings account via our banking partner
• Join a place where diversity and inclusion lives, breathes and thrives.

More About Us

VMCH is a Catholic, for-purpose organisation providing aged care, disability services, retirement living, home care, specialist education and affordable housing across Victoria. With more than 100 years of experience, our workforce of 4,000-plus staff and volunteers are dedicated to supporting 15,000+ people primarily in metropolitan Melbourne and regional Victoria.

Please note successful applicants to this position will be required to provide evidence of relevant work permits or Australian residency, and the necessary screening checks.

Kindly note we do not accept unsolicited resumes, emails and phone calls from Recruitment Agencies.

If you meet the above criteria and are passionate about improving quality outcomes and supporting exceptional care and services, we would love to hear from you.

For the latest VMCH roles, also visit VMCH Careers