Content Development Officer

Job reference: 854602
Location: Adelaide CBD
Temporary appointment up to twelve (12) months
ASO5 - $92,122 to $102,456 pa + superannuation

The Department for Infrastructure and Transport plays a vital role connecting people and places in South Australia by managing roads, marine and public transport networks across the State, and builds and maintains the State-owned infrastructure that enables the delivery of essential and important government services to our community.

The Content Development Officer role is part of the Digital Channels team, within Service Planning and Customer Experience - Public Transport SA (PTSA). The PTSA Digital Channels team manages and delivers PTSA's digital customer experience across web and digital services. The team works across organisation to design, develop, and optimise customer focused digital solutions, using data, technology and user insights to provide accessible, reliable, and intuitive services that meet changing customer needs and support PTSA's strategic goals.

As a Content Development Officer, you will play a key role in delivering timely, accurate and customer-focused information across PTSA's digital channels. You will create, maintain and optimise website content, support digital campaigns, improve search engine optimisation (SEO) and user experience, monitor content performance through analytics, and ensure all communications are consistent with Adelaide Metro's brand, style and tone. You'll also collaborate with stakeholders across the organisation to develop content, provide guidance and training to content editors, and help ensure customers receive the right information through the right channel at the right time.

We're looking for a collaborative and proactive communicator with strong writing and content management skills, a keen eye for detail and a passion for delivering exceptional customer experiences. You'll be organised, adaptable and able to manage competing priorities while maintaining accuracy in a fast-paced environment. You'll enjoy working with a diverse range of stakeholders, using data and insights to continuously improve content, and be committed to accessibility, inclusion, teamwork and the values of the South Australian Public Sector.

Education Qualifications / Licences

• Tertiary qualifications in business/marketing/communications/media or a related discipline will be highly regarded.

Special Conditions

• A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.

• Some out of hours and weekend work along with some intra / interstate travel may be required.

Enquiries
Janice Espinosa

Manager Digital Channels
Telephone: 0408 367 ***
Email: ***************@sa.gov.au        

Application Instructions
Applications can be submitted online by clicking the 'Apply' button.

Applicants are required to submit a curriculum vitae and a cover letter of no more than two pages addressing the selection criteria in the role statement

Our Commitment
The Department for Infrastructure and Transport is an Equal Opportunity Employer and is committed to building a diverse and inclusive culture across the department, planning for and promoting diversity and culturally safe workplace. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTQIA+, people with disabilities and other diversity groups. The Department recognises the benefits that such an approach brings for our staff and customers in delivering the future of South Australia.

As a WE'RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

Applications close: 27/08/2026 9:00 PM