Scheduler / Administration

About the role

This role sits right at the heart of the Shepparton office. As a Scheduler / Administration team member, you'll be the key link between customers, field technicians and the wider office team. You'll help keep jobs moving, communication flowing and priorities balanced, ensuring everything runs as smoothly and efficiently as possible. It's a busy role involving phone work, emails, juggling schedules and responding to changing priorities. You'll be backed by an experienced Operations Manager, Managing Director, and a supportive team.

Key responsibilities

• Coordinating and scheduling the daily work of field technicians
• Answering incoming phone calls and emails, and being a first point of contact for customers
• Liaising with customers to book jobs, respond to enquiries and keep them informed
• Balancing routine scheduled works with urgent call-outs as priorities change
• Working closely with technicians to ensure jobs are allocated realistically and efficiently
• Grouping jobs by location to reduce travel time and improve workflow
• Monitoring job progress to ensure works are completed safely, efficiently and on time
• Supporting invoicing by ensuring job information is accurate for billing
• Providing administration support to internal staff and management when required
• Maintaining clear, accurate records and professional communication across the business

About you

• Enjoys being organised, staying on top of details and keeping things running smoothly
• Confident picking up the phone, talking to customers and solving problems in real time
• Can manage competing priorities and make decisions when plans change
• Understands balancing what's best for the customer and what's practical for the technician
• Takes initiative, but also knows when to lean on the team for support
• Communicates clearly, professionally and respectfully with people at all levels
• Brings a positive, can-do attitude and a good sense of humour
• Looking for a long-term role in a team where people genuinely care about each other

About us

FWSR Group is a Victorian-based essential safety measures provider, delivering fire protection, gas detection and height safety services across the state. We're also a Registered Training Organisation (RTO), providing nationally recognised training to support safer workplaces. Safety and compliance aren't just part of our job, they're central to everything we do. We work hard, back each other in, and genuinely enjoy being part of the team. Our low staff turnover reflects that - many of our employees have been with us long-term.