Operations Admin Assistant AM/PM – 2 roles

Operations Admin Assistant — Transport Experience EssentialAM & PM shifts available | 2 roles

Are you a transport-savvy admin professional who thrives in a fast-paced operational environment? Coolway Trans is growing, and we’re looking for two motivated, detail-oriented people to join our national admin team.

About Us

Coolway Trans is a family-run refrigerated transport business delivering cold chain solutions across Australia. We’re proud of our operational excellence, our close-knit team culture, and our commitment to getting it right — every delivery, every time.

About the Role

Reporting to the Depot Manager and Operations Team Leader, you’ll be a critical part of the daily operations engine — keeping documentation accurate, customers informed, and the team moving. This is a hands-on role for someone who understands transport from the inside.

We have two shifts available: AM and PM.

• Communicate driver ETAs, delays, and delivery updates to customers and internal stakeholders professionally and promptly.

• Processing and uploading Proof of Delivery (POD) documents; following up on any missing paperwork
• Preparing driver documentation for linehaul and local deliveries; completing debriefing paperwork
• Booking and confirming delivery timeslots at distribution centres (DCs)
• Communicating driver ETAs, delays, and delivery updates to customers professionally and promptly
• Handling pallet dockets, consignment notes, and manifests with accuracy
• Entering and maintaining data across Transport Management Systems (TMS) and Fleet Management platforms
• Processing customer notifications regarding waiting times, rejections, and stock updates
• General admin duties: scanning, archiving, photocopying, and document control
• Comfortable with Transport Management Systems (TMS), Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP), or similar platforms; advanced Excel skills.

What We’re Looking For

• Transport or logistics experience is essential — you’ll hit the ground running
• Prior admin or data entry experience in an operations environment
• Demonstrated experience handling time-sensitive documentation and data entry within a high-volume transport environment.
• Understanding of cold chain logistics principles and basic HACCP awareness.
• Comfortable with TMS, WMS, ERP, or similar platforms; strong Excel skills
• Clear, professional communicator — written and verbal
• Highly organised with sharp attention to detail
• Self-motivated and able to work both independently and as part of a team
• Flexible, adaptable, and positive — you take ownership of your work
• Familiarity with cold chain or HACCP procedures is a bonus

What to Expect

• Full 8-hour shifts (AM or PM) based at an operational transport depot
• A collaborative, family-run business where your contribution is visible and valued
• Opportunity to grow within a dynamic national operations team

If you’re ready to bring your transport knowledge into a role where every day counts, we’d love to hear from you. Apply now with your resume and a brief cover note.