Customer Service Officer

Job description
Agency Department of Health Work unit Urban Services, Primary Health Care
Job title Customer Service Officer Designation Administrative Officer 3
Job type Full time Duration Ongoing
Salary $68,776 - $73,898 Location Alice Springs
Position number 22844 RTF 353714 Closing 24/08/2026
Contact officer Tanya Taylor on 08 8951 6722 or Tanya.Taylor@nt.gov.au
About the agency http://www.health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=353714
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR
TERTIARY QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures
plans, go to the OCPE website.

Primary objective
Under the direction of the Customer Service Team Leader, provide contemporary best-practice customer service to clients
by undertaking reception and front-counter duties and high-quality administrative support to clinical and operational staff
within the Flynn Drive Community Health Centre.

Key duties and responsibilities
1. Provide high-quality, client-focused customer service in person, by telephone and through electronic communications,

ensuring enquiries are managed professionally, culturally sensitively and in a timely manner.
2. Maintain accurate client registration, appointment scheduling, clinic bookings and administrative information in

departmental electronic systems, ensuring records are current, complete and managed in accordance with confidentiality,
privacy and information management requirements.

3. Support the effective day-to-day operation of the Flynn Drive Community Health Centre, including issuing security fobs,
vehicle administration duties, maintenance of office supplies and equipment, procurement activities, minute taking,
booking travel for staff, and use of government financial and administrative systems in accordance with departmental
policies and procedures.

4. Follow defined service quality standards, work health and safety requirements, infection prevention practices and
departmental procedures to support safe, high-quality services and workplaces.

Selection criteria
Essential
1. Previous experience providing administrative, reception and front-counter customer service support.
2. Demonstrated ability to communicate effectively, respectfully and culturally sensitively with clients, families, service

providers and staff, including people who may be distressed, vulnerable or requiring additional support.
3. High-level computer skills and proficiency using relevant electronic systems and applications, with the ability to

accurately maintain records, process information and support procurement and purchasing activities.
4. Sound understanding of confidentiality, privacy and information management requirements, with the ability to apply

relevant policies, procedures and guidelines in a health service environment.
5. Demonstrated ability to use initiative, exercise sound judgement, solve practical problems and manage competing

priorities while working independently and as part of a multidisciplinary team.
6. Well-developed interpersonal, oral and written communication skills, including the ability to provide clear information

and maintain professional working relationships.
7. Current NT driver licence or the ability to obtain one.

Desirable
1. Successful completion of Year 12 or equivalent.

Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance
notice and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant
criminal history. For immunisation requirements - Category A (direct contact with blood or body substances) or Category B
(indirect contact with blood or body substances), check with contact person for requirements.