Medical Admin for Psychiatry Practice

Key Points:

• Medical Administration Officer

• 8.00AM-4.30PM

• Part time employment Monday, Wednesday, Friday

• On-site (in-person) only

• Located at Grange QLD 4051

• Remuneration in line with the Fair Work Clerk Awards

• Training and support provided, including orientation to clinic systems and procedures

• Previous medical admin experience preferred

About Us:

Grange Psychiatry is a private outpatient practice dedicated to providing holistic and evidence-based care for all psychiatric conditions. We provide ongoing psychiatric care, group therapy, transcranial magnetic stimulation (TMS), esketamine (spravato), and subcutaneous ketamine.

About The Role:

We are looking for a medical administration officer for our up-and-coming psychiatry clinic. This role will be fully supervised by our on-site practice manager.

Key responsibilities:

• Manage clinican calendars, appointments, cancellations, and waitlists

• Greet patients in an empathic and professional manner

• Answer phone calls, respond to emails, and manage general enquiries

• Coordinate new patient intake, referral documentation, and medical records

• Communicate with external clinics, including GPs, psychologists, and other referrers

• Process payments, issue invoices, manage Medicare/DVA billing/ADF/Work Cover billings, and arrange refunds where necessary

• Maintain accurate and confidential patient records in accordance with privacy legislation

• Support onboarding and orientation for new clinicians and staff

• Open and close the clinic, ensuring the environment is clean, tidy, and welcoming

• Perform general administrative tasks to support smooth clinic operations

About You

• Previous experience in a healthcare, mental health, or medical reception setting is desirable

• Familiarity with medical clinic software (preferably Xestro)

• Excellent verbal and written communication skills

• Strong organisational and time management abilities

• High level of discretion and professionalism in handling sensitive health information

• A calm, proactive, and patient-focused attitude

• Valid work visa or authorisation to work in Australia is required for this position

How to apply:

Please attach your CV and a cover letter detailing your suitability.