Supervisor Service Support

Job Description

The purpose of this position is to monitor and review the overall performance of shared services team ensuring objectives are met including scheduling, workshop repairs, and delivery of service. Manage and motivate the shared service team and ensure continual outstanding customer service.

Key Responsibilities

Supervise the achievement KPI’s of the national admin team and oversee the performance of the shared services team. Ensure compliance to company policies and procedures Assist in development of service procedures and documentation requirements. Liaise with customers re time-critical service delivery (e.g. product repairs) Ensure the Service Administration Team achieves its objectives and KPI’s re - Order Book Management – Service Contracts Invoicing Purchasing - raising/receipting of purchase orders Project co-ordination for scheduled jobs Stock transfer processing Filing Timely job closure Liaising with customers/suppliers Fleet Management Spare parts transaction to 3 rd parties. Coach team members to achieve performance objectives & develop individual competence Foster teamwork/cohesiveness across the team.

WHS, Environment & Quality

Comply with all Work, Health & Safety, Environment and Quality obligations Actively promote safety in the workplace

Employees reporting to Incumbent 3

Main Contacts Within Company

Service Operations Finance HR Shared services team

Main Contacts Outside The Company

Major Key Customers

Specialist Knowledge

High level time management High level interpersonal skills Strong customer service ethic Computer literacy at intermediate level Team leadership and coaching skills Proven Process improvement skills

Practical Experience

3-5 years in service administration Strong commercial acumen

Personal Characteristics

Communication skills Collaboration Leadership skills Business acumen Problem solving skills Customer Service

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture Customer Focus Operational Excellence Innovation Financial Strength

VERTIV BEHAVIORS

Own it Act with urgency Foster a customer-first mindset Think big and execute Lead by example Drive continuous improvement Learn and seek out development Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com