LVP Intake Administration Officer

ABOUT NAAFLS

NAAFLS is an Aboriginal Community Controlled Organisation (ACCO) and independent Family Violence Prevention Legal Service (FVPLS).

We are the only victim-based Aboriginal legal service in remote communities in the Top End region of the NT.

We have offices in Darwin (Larrakia land), Katherine (Jawoyn, Dagoman and Wardaman land) and Nhulunbuy (Yolŋu land), and service over 40 remote communities within the Top End region spanning from the Tiwi Islands down to Lajamanu, Wadeye and across to Borroloola. We provide culturally sensitive legal advice, assistance, representation, and support to Aboriginal and Torres Strait Islander people in Top End communities who have experienced domestic, family, and sexual violence.

We offer the unique opportunity to work collaboratively alongside client support officers and case workers, which are Aboriginal and Torres Strait Islander identified roles, to ensure that our service is culturally safe and holistic.

This holistic and culturally appropriate model of service sets us apart, seeking practical community-based solutions to the most complex legal problems.

Our primary practice areas are family law, child protection, and domestic violence; though we frequently intervene in coronial inquiries, parliamentary inquiries, and other administrative or criminal proceedings as required.

ABOUT THE ROLE

The LVP Intake Administration Officer provides administrative and operational support to the intake function within the Leaving Violence Program (LVP). The role is often the first point of contact for Aboriginal victim-survivors of domestic, family, and sexual violence (DFSV) accessing support through the Leaving Violence Program (LVP) and plays an important role in creating a safe, welcoming, and culturally responsive environment.

Reporting to the LVP Manager, the LVP Intake Administration Officer supports the coordination of client intake processes within the LVP. The role assists with referral and appointments, maintains accurate records, and works collaboratively with legal, intake, and case work teams to ensure clients are connected with appropriate services in a timely and culturally safe manner.

KEY RESPONSIBILITIES

SELECTION CRITERIA

Essential

• Strong knowledge and understanding of the issues facing Aboriginal communities in the Top End of the Northern Territory, including the impacts and contributing factors of domestic, family, and sexual violence (DFSV).
• Demonstrated ability to communicate sensitively and effectively with Aboriginal clients and community members.
• Experience in an administrative, reception, or client service role.
• Experience maintaining accurate records and handling confidential information.
• Strong organisational and time management skills, with the ability to manage competing priorities.
• Demonstrated computer literacy, including experience using Microsoft Office and database or case management systems.
• Ability to work both independently and collaboratively within a multidisciplinary team.
• Commitment to culturally safe, trauma-informed, and client-centred service delivery.
• Willingness and ability to undertake professional development and training as required.
• Must obtain a Working with Children Clearance and a satisfactory Criminal History Check.

Desirable

• Experience working within the community services, legal, health, or Aboriginal community-controlled sector.
• Understanding of the legal and support service system in relation to DFSV.
• Qualifications in administration, community services, or a related field.

While NAAFLS is an equal opportunity employer, Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.