Client Service Officer – Maroubra

The CSO will play a vital role in delivering person-centred, trauma-informed services, including:

• Supporting clients with housing applications, tenancy matters and sustaining their homes
• Managing public housing tenancies and addressing tenancy or neighbourhood issues
• Working closely with internal teams and external providers to coordinate support services
• Engaging with vulnerable clients, including those with complex needs
• Contributing to stronger communities through participation and engagement initiatives
• Maintaining accurate client and property records and navigating housing systems

About You

You’re someone who combines empathy with professionalism and can confidently navigate complex environments.

We’re looking for people who are:

• Passionate about supporting Aboriginal and Torres Strait Islander communities
• Strong communicators who build trust and meaningful relationships
• Resilient and capable of managing challenging situations with empathy
• Solutions-focused and confident working within policy and systems
• Collaborative team players who thrive in fast-paced environments

Essential Requirements

• Current NSW Driver’s Licence
• Willingness to complete relevant background checks (WWCC, National Criminal History Check)
• Ability to work directly with clients in the field and in community settings

Benefits

• Competitive NSW Government salary package
• Superannuation and leave loading
• Flexible working arrangements where operationally possible
• Ongoing professional development and leadership training
• Career progression opportunities across Homes NSW and DCJ
• Meaningful work that positively impacts communities
• Diverse and inclusive workplace culture

Why join Homes NSW?

Homes NSW is at the forefront of addressing the housing crisis—delivering public social and affordable housing and supporting over 262,000 tenants across the state.

When you join, you’ll be part of a team that:

• Puts people and communities at the centre of everything they do
• Values lived experience, cultural capability, and inclusive practice
• Offers meaningful leadership work with real community impact
• Supports career progression, leadership development and continuous learning

How to apply

If you’re ready to make a difference, or want to explore upcoming opportunities, we’d love to hear from you. Please submit your application via the link below. Applications will be assessed as received, so please don’t hesitate to apply.

For a confidential discussion or for further information, please contact Mahala Warren, Bloom HR Head of Talent on email to mahalaw@bloomhr.com.au