NDIS Rostering

About the role

Open Sky Disability Services is seeking an experienced NDIS Rostering Officer to join our team on a full-time basis. This role involves managing participant and support worker rosters within a disability support provider environment, requiring hands-on experience with NDIS rostering and understanding of the challenges of managing a busy support workforce.

Key responsibilities

• Develop and maintain participant and support worker rosters
• Manage SIL and community support rosters, including sleepovers and active nights
• Fill vacant shifts and respond promptly to cancellations and staff unavailability
• Match support workers appropriately with participants based on needs, skills, compatibility and availability
• Maintain continuity of support and minimise unnecessary changes to regular staff
• Monitor roster gaps, overtime and potential staffing issues before they become problems
• Communicate roster changes clearly with support workers and relevant internal teams
• Maintain accurate information within the rostering system
• Work closely with Client Care, Team Leaders and management
• Assist with forward workforce planning and identify upcoming staffing requirements

About you

• Previous NDIS/disability sector rostering experience
• Strong understanding of 24/7 and SIL rostering
• Experience managing a large pool of support workers
• Excellent organisational and problem-solving skills
• Ability to manage multiple roster changes and competing priorities
• Strong attention to detail
• Confident communication with support workers and management
• Ability to remain organised and make sound decisions in a fast-paced environment
• Good computer skills and experience using rostering/workforce management software
• Understanding of relevant SCHADS Award rostering requirements, including minimum engagements, breaks, sleepovers and overtime

About us

Open Sky Disability Services is a disability support provider operating in the NDIS sector.