Medical Receptionist / Technician Specialist Ophthalmic Practice

About the role

Launceston Eye Institute is seeking a dedicated Medical Receptionist / Ophthalmic Technician for our Specialist Ophthalmic Practice based in Ulverstone, TAS 7315. This is a full-time position that combines front-of-house reception duties with ophthalmic technical support, making it an ideal role for someone who thrives in a dynamic healthcare environment. You will be the first point of contact for our patients whilst also providing essential technical assistance to our clinical team, ensuring smooth operations and exceptional patient care. This role is integral to the success of our practice, bridging communication between patients, clinicians, and administrative functions.

• Key responsibilities

• Manage reception duties including greeting patients, scheduling appointments, and maintaining accurate patient records and databases

• Provide ophthalmic technical support, including assisting with patient examinations, operating diagnostic equipment, and recording patient data

• Prepare examination rooms and ensure all equipment is set up and ready for use

• Collect patient payments, process invoices, and manage billing inquiries professionally and accurately

• Answer telephone enquiries, respond to emails, and communicate with patients regarding appointment times, results, and general practice information

• Assist clinicians during consultations and procedures as required

• Maintain confidentiality and comply with all privacy legislation and practice policies

• Maintain a clean and professional practice environment

• Perform administrative tasks

What are we looking for

• Previous experience as a medical environment or administration role would be preferred but not essential

• Strong communication and interpersonal skills with the ability to interact professionally with diverse patient groups

• Proficiency in general computer systems

• Excellent organisational and time-management skills, with the ability to prioritise and multiple tasks

• Attention to detail and accuracy in maintaining patient records and financial documentation

• Reliable, professional demeanour with a genuine desire to support patient well-being

• Ability to work independently and as part of a collaborative team

• Prioritise tasks to maintain patient flow

What we offer

At Launceston Eye Institute, we are committed to fostering a supportive and professional workplace where our team members can thrive. We offer a team environment, and the opportunity to work within a specialist ophthalmic practice that values excellence in patient care. We provide ongoing training to enhance your skills in ophthalmic technology and medical administration. Our practice culture emphasises teamwork, continuous improvement, and a genuine commitment to provide a welcoming environment to our patients.

More information

Our primary practice is located in South Launceston, the position advertised is based in our satellite clinic in Ulverstone. It is a requirement that the successful applicant is available to work at the Launceston practice intermittently. Initial training for the position will be conducted in Launceston.

The successful applicant must have the flexibility to be able to work over the spread of hours of 6.30 am to 7:00 pm Monday to Friday based on a four-week rotating roster.  The position is currently based on a 72-hour fortnight some restructuring of the position may enable this to vary.

If you are a caring and detail-oriented person with a passion for delivering exceptional patient care, and could manage working in a high volume environment we would love to hear from you.  Your application must have a copy of your resume including references and a brief cover letter.  The position is available for immediate start and applications will be reviewed on receipt. 

 Apply now

If you are passionate about healthcare, possess strong administrative and technical skills, and would like to join our thriving ophthalmic practice, we encourage you to submit your application including your CV with references and a cover letter outlining your relevant experience and why you would be an excellent fit for this role. Application will be processed on receipt.