ADMINISTRATION & CUSTOMER SERVICE COORDINATOR

ADMINISTRATION & CUSTOMER SERVICE COORDINATOR

Full Time Role

saloungesuites is a well-established South Australian furniture retailer, proudly known for quality products, exceptional customer service and a strong commitment to looking after our customers.

We’re looking for an organised, confident and highly communicative Administration & Customer Service Coordinator to join our team at our Keswick showroom.

This is an important role within our business, supporting the day-to-day administration of our customer service and after-sales operations.

THIS ROLE IS ALL ABOUT COMMUNICATION & FOLLOW-THROUGH

We’re looking for someone with exceptionally strong communication skills who is confident dealing with customers, suppliers, manufacturers and our internal team.

You’ll need to be professional, approachable and comfortable having conversations that aren't always straightforward.

Most importantly, we want someone who takes ownership.

When a customer has an issue, a delivery needs to be followed up or a supplier hasn't responded, you won't simply put it in the "too hard" basket.

You’ll find a solution, follow it through and keep everyone informed along the way.

YOUR RESPONSIBILITIES

Your day-to-day role will include:

• Managing customer service enquiries and after-sales support

• Coordinating warranty and service requests

• Communicating with customers via phone, email and in person

• Liaising with suppliers, manufacturers and delivery teams

• Following up outstanding customer and supplier matters

• Keeping customers updated throughout the service process

• Maintaining accurate customer and service records

• Assisting with orders, invoices and general administration

• Coordinating service requirements and appointments

• Investigating customer concerns and working towards practical solutions

• Supporting our sales and operations teams with administration

• Ensuring outstanding matters are followed up and completed

• General office and showroom administration as required

ABOUT YOU

We’re looking for someone who is:

An exceptional communicator
You’ll be dealing with customers and suppliers every day, so confident and professional communication is essential.

Highly organised
You can manage multiple tasks, keep track of outstanding matters and ensure nothing falls through the cracks.

A problem solver
When faced with a problem, your first thought is “How can we fix this?” & have a genuine “CAN DO” attitude.

Confident with technology
Strong computer skills are essential. You’ll be working across emails, customer records, ordering systems, spreadsheets and other business software, so you need to be comfortable learning and using different systems.

Proactive
You don't wait to be told what needs doing. You see something that needs attention and take care of it.

Calm under pressure
Customer service can sometimes involve difficult or frustrated customers. You’ll need to remain professional, patient and solution-focused.

Detail-oriented
Accuracy is important when dealing with customer orders, service issues, warranties and supplier communication.

EXPERIENCE

Previous experience in customer service, administration, coordination, retail or a similar role will be highly regarded.

Experience within the furniture, retail, interiors, construction or service industries would be advantageous, but is not essential.

What matters most to us is your attitude, communication skills, organisation and ability to take ownership.

WHAT WE OFFER

• Full Time Role

• Negotiable start and finish time

• Based at our Keswick showroom with your own office

• A varied role within an established South Australian furniture business

• A professional but friendly working environment

• The opportunity to become an important part of our growing team

• Competitive remuneration, negotiated based on experience and skillset

THE PERSON WE'RE LOOKING FOR

If you are someone who:

✔ Communicates exceptionally well
✔ Is confident on the phone and in person
✔ Has strong computer skills
✔ Is highly organised
✔ Takes ownership
✔ Doesn't shy away from difficult conversations
✔ Enjoys solving problems
✔ Takes pride in providing great customer service

We'd love to hear from you.

If that sounds like you, apply now!

NOTE: Strict Confidentially will apply to all applicants
Call Jim: 04•• ••• 586
or Email: ••••@saloungesuites.com

*Due to the high volume of applications expected, only shortlisted candidates will be contacted. With this in mind, we thank you in advance for your interest in this position.