Administration Assistant

About the role

We are seeking an experienced and dependable Administration & Service Coordinator to join our growing, commercial business.

This hands-on and varied role will see you coordinate jobs, communicate with customers and help keep our daily operations running smoothly.

Key responsibilities

• Manage inboxes and respond to customer enquiries and work requests
• Enter jobs into our job-management system accurately
• Schedule appointments, recurring maintenance and urgent call-outs
• Liaise with customers, technicians, suppliers and contractors
• Review and organise technicians’ reports, receipts, photos and completion notes
• Prepare reports and upload documents to customer portals
• Enter supplier invoices and allocate costs to the correct jobs
• Reconcile supplier invoices and monthly statements
• Review weekly timesheets and follow up missing information
• Provide general administrative support to management and the technicians

About you

You will ideally have:

• Experience in administration, scheduling, service coordination or customer service
• Strong organisational and time-management skills
• Excellent attention to detail and accurate data-entry skills
• Professional written and verbal communication
• Confidence dealing with customers, suppliers and technicians
• Experience with job-management or scheduling software
• Good knowledge of Microsoft Outlook, Word and Excel
• The ability to work independently and manage changing priorities
• A positive attitude and willingness to learn