Account Manager

Reporting to the Regional Account Director, the Account Manager is responsible for growth and expansion opportunities. You will be growing, retaining, and strategically developing an assigned portfolio of clients across the ELMO suite in NSW. 

• Revenue Growth & Account Expansion: Deliver growth across your assigned portfolio through renewals, upsells, cross-sells, and strategic expansion. Build and execute key account plans to identify whitespace, risk areas, and growth pathways.

• Client Relationship Management: Act as a key commercial contact, managing day-to-day relationships and building multi-threaded connections with key decision-makers and executive stakeholders. Lead regular account reviews and business reviews.

• Retention & Customer Value: Protect recurring revenue by monitoring account health, intervening on adoption or commercial risks, and driving broader solution penetration.

• AI Initiatives & Innovation Adoption: Position ELMO's AI initiatives as a strategic enabler. Identify use cases where AI-enabled features improve efficiency, employee experience, or compliance.

• Salesforce Management & Collaboration: Maintain complete, accurate opportunity and pipeline information in Salesforce. Work closely with Pre-Sales, Sales, CX, Product, and Marketing to progress opportunities.

• Minimum 3 years' experience in B2B business development, account management, or customer growth roles.

• Minimum 2 years' experience in the technology industry, ideally within SaaS or HCM/HRIS/Payroll-related solutions.

• Demonstrated experience growing revenue within existing customer accounts through renewals, upsell, and cross-sell activity.

• Proven ability to build strategic relationships and manage complex stakeholder groups.

• A collaborative team player who has worked cross-functionally with Sales, Marketing, Solutions previously

• Strong commercial, negotiation, and presentation skills are required for this position.

• Ability to confidently articulate the value of product innovation, including AI-enabled solutions.

• Excellent written and verbal communication skills.

• Previous experience with HR, payroll, or workforce technology preferred.
  
  ELMO Software Pty Ltd is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team - a commitment reflected in our Reconciliation Action Plan.
  
  As the first software company in Australia and New Zealand to achieve ISO 42001:2023 Certification, we're passionate about responsible, secure and safe AI. Key to this role is an awareness of data privacy and security, as you'll be working with sensitive employee data in accordance with our ISO 27001:2022 Certified security policies.
  
  If you require any adjustments or accommodations to participate in our interview process, please let our Talent Acquisition team know at any stage of your application or screening.