Technical and Quality Control Specialist

TECHNICAL AND QUALITY CONTROL SPECIALIST – PERSONAL INJURY – SYDNEY, NSW

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. 

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. 

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to  support driving the Self-Insurance unit with technical compliance knowledge and development to provide support in the delivery of capability as well as accurate, cost effective and timely claims management guidance and advice, adhering to relevant codes of conduct, legislation and regulatory requirements, and to identify relevant training needs for the team.

About the role 

• Train new starters and existing team members on Self-Insurance systems (Solv and SIMS), and ensure correct workflows are implemented in collaboration with system providers.
• Engage with platforms to develop training materials for Allianz, attend regulatory workshops and conferences, and integrate learnings into the resource library for the Self-Insurance team
• Review new and existing claims to ensure compliance with NSW regulation for current and future clients and assist with onboarding new clients by reviewing inherited claims for strategy and risk assessments.
• Provide technical advice and support to Case Managers, assist with decision signoffs, conduct independent reviews on compliance concerns, and monitor SIRA guidelines for team updates.
• Develop training on individualized IMPs/RTW plans, track remediation plans, and emphasize the importance of Early Intervention and best practices in Case Management.

About you

• Holds a bachelor’s degree in insurance, Risk Management, Business Administration, or a related field, with proficiency in Self-Insurance systems (Solv, and SIMS) and the ability to develop and deliver training programs
• Familiar with SIRA guidelines and compliance requirements for NSW, including PIAWE and liability, with expertise in monitoring changes and ensuring adherence.
• Skilled in reviewing claims to ensure compliance and aligning claims management practices with best practices, including individualized IMPs/RTW plans
• Experienced in onboarding new clients and reviewing inherited claims for strategy, data quality, and risk assessments, with the capability to track remediation plans.
• Strong communication skills for engaging with team members and stakeholders, and adept at building and maintaining a resource library and training materials based on industry insights
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!  
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust. 

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. 

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to *******@allianz.com.au for a confidential conversation. 

Important Notice:

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’***************@gmail.com’” or ’***************@yahoo.com’, it is not from Allianz and may likely be a scam.

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.