IT Support Specialist

🌟 We’re Hiring: IT Support Specialist📍 Location: Sydney, New South Wales, Australia🕒 Employment Type: Part-Time💼 Experience Level: Entry / Junior Level🌐 Work Arrangement: Remote / Flexible🏢 About UsWe are a technology-focused organization committed to delivering reliable IT services and responsive technical support. Our team works collaboratively to keep systems running smoothly while helping employees get the most from modern technology.💻 The RoleWe are seeking a proactive and service-oriented IT Support Specialist to provide technical assistance, troubleshoot hardware and software issues, manage support requests, and contribute to day-to-day IT operations.🔑 Key ResponsibilitiesProvide first-line and second-line technical support to users.Respond to IT requests through email, chat, phone, and ticketing systems.Troubleshoot hardware, software, network, and connectivity issues.Assist with Windows, Microsoft 365, business applications, and collaboration tools.Support user accounts, passwords, permissions, and device configurations.Install, configure, update, and maintain approved software and devices.Monitor support tickets and ensure requests are followed through to resolution.Assist with VPN, Wi-Fi, remote-access, and basic networking issues.Maintain accurate IT asset inventories and technical documentation.Support employee onboarding and offboarding activities.Escalate complex technical problems to appropriate IT teams.Assist with system updates, backups, security procedures, and maintenance.Identify recurring issues and recommend improvements to IT processes.Follow company IT security and data-protection policies.✅ RequirementsDiploma, Bachelor’s degree, or equivalent qualification in IT, Computer Science, Information Systems, or a related field is preferred.Understanding of IT support, hardware, software, operating systems, and networking.Familiarity with Windows, Microsoft 365, troubleshooting, and common business applications.Knowledge of Active Directory, ticketing systems, remote-support tools, or cloud platforms is advantageous.Strong analytical and troubleshooting skills.Excellent written and verbal communication.Strong customer-service and interpersonal skills.Good attention to detail and documentation abilities.Ability to manage multiple support requests and priorities.Strong willingness to learn new technologies.Professional, reliable, proactive, and team-oriented mindset.Australian work eligibility is required.🎁 What We Offer🇦🇺 Sydney-based opportunity🌐 Remote / flexible working environment🕒 Flexible part-time schedule💻 Exposure to modern IT systems and technologies📚 Technical learning and professional development🤝 Supportive and collaborative technology team🔧 Hands-on experience with IT operations and troubleshooting📈 Opportunities for long-term career development📩 APPLY NOW!Ready to solve technical challenges and build your career in IT?Apply today for the IT Support Specialist opportunity in Sydney! 🚀