Barista Trainer and Student Mentor

About the role

RedDoor Community Services is seeking a passionate and experienced Barista Trainer and Student Mentor to join our team in Mount Isa, QLD. This is a full-time position that plays a crucial role in developing the next generation of baristas and hospitality professionals. As Barista Trainer and Student Mentor, you will be responsible for delivering high-quality training programmes, mentoring students through their learning and life journey, and fostering a supportive environment that encourages skill development and professional growth. Our cafe is a social enterprise cafe that exists to support people to get the skills in work and life to be sucessfully employed long-term.

Key responsibilities

• Deliver comprehensive barista training programmes to students, covering espresso preparation, milk steaming, customer service, and coffee theory.

• Assess student competency and progress against industry standards and training objectives

• Provide one-on-one mentoring and coaching to support students' personal and professional development

• Create individualised learning plans tailored to each student's needs, goals and learning pace

• Maintain accurate training records, attendance logs and student progress documentation

• Demonstrate best practice barista techniques and maintain high standards of beverage preparation

• Foster a positive, inclusive and supportive learning environment that encourages confidence and engagement

• Liaise with other team members and community services staff to ensure holistic student support

• Provide constructive feedback to students and identify areas for improvement and development

• Stay current with industry trends, coffee techniques and training methodologies

What we're looking for

• Minimum 1 years' experience working as a barista in a professional café or hospitality environment

• Excellent communication and interpersonal skills with the ability to explain complex concepts clearly

• Patience, empathy and a genuine commitment to supporting student success and development

• Ability to work independently and take initiative whilst collaborating effectively with team members

• Strong organisational skills with attention to detail and accuracy in record-keeping

• A passion for hospitality, customer service and continuous improvement

• Current working with children check or willingness to obtain one if required

• Valid driver's licence and reliable transport (desirable)

What we offer

At RedDoor Community Services, we are committed to creating a workplace where our staff feel valued, supported and inspired. We offer competitive remuneration, ongoing professional development opportunities and access to training programmes to enhance your skills and career prospects. We promote a collaborative team culture that celebrates diversity and inclusion, and we provide a supportive work environment with a strong focus on employee wellbeing. We believe in work-life balance and offer flexible working arrangements where possible. Our staff also benefit from access to community services resources, team social events and a workplace that values your contribution to our mission of supporting the local community.

About us

RedDoor Community Services is a dedicated community organisation committed to delivering high-quality vocational training, mentoring and support services to individuals and families across Mount Isa and surrounding regions. We believe in empowering people through education, skill development and meaningful employment opportunities. Our mission is to create pathways to success and help individuals achieve their potential. With a focus on hospitality and tourism training, we work closely with local employers and community partners to ensure our training programmes are relevant, current and responsive to local employment needs. We are proud of our inclusive approach, our experienced staff and our track record of supporting students to achieve their goals and secure rewarding employment in the hospitality industry.

Apply now

If you are an enthusiastic and experienced barista with a passion for training and mentoring, we would love to hear from you. Please submit your CV, cover letter and contact details to RedDoor Community Services. For further information about this role, please contact our recruitment team.