Service Site Manager - Crookwell NSW

Job Description Summary
The Service Site Manager is accountable for the safe, efficient, and cost-effective operation and maintenance of the Crookwell II Wind Farm in NSW. This leadership role manages a team of wind technicians and technical contractors, ensuring strict adherence to health, safety, environmental, and quality standards.

The manager is responsible for optimizing turbine performance and availability while serving as the key point of contact between corporate operations, the customer, contractors, and local stakeholders. The role is to be based at the Crookwell Wind Farm NSW. It is not FIFO or DIDO role, you will be required to live locally.

Job Description

Essential Responsibilities

• Act as the primary onsite representative and single point of contact for customers, landowners, vendors, and local authorities to ensure high-quality service delivery for Crookwell II wind farm.
• Oversee all daily wind farm operations, including planned and unplanned maintenance, complex troubleshooting, and routine turbine inspections.
• Monitor real-time turbine performance metrics and coordinate with the remote operations center to ensure rapid response to alarms and faults.
• Hire, schedule, mentor, and lead a team of wind technicians to ensure all work is executed to the highest possible technical and professional standards.
• Drive a strong safety-first culture by implementing GE’s EHS procedures, conducting regular site audits, and leading thorough incident investigations.
• Ensure all necessary manpower, equipment, and materials are available onsite to meet job-specific EHS requirements and operational goals.
• Manage site-specific budgets, actively monitor and control business expenses, and oversee the procurement of parts and consumables.
• Maintain accurate records and documentation using internal software management tools and databases to support business and financial reporting.
• Coordinate with internal departments such as engineering, sourcing, and project management to facilitate site upgrades, retrofits, or special technical projects.
• Approve purchase requests and manage vendor/contractor performance in alignment with budget constraints and warranty obligations.
• Regularly inspect, in-person, the progress and quality of all service site activities to ensure compliance with company policies and O&M agreements.
• Provide regular reports and briefings to GE senior leadership regarding site performance, safety outcomes, and commercial status.
• Communicate effectively with internal and external stakeholders to provide timely resolutions to technical and operational concerns.

Qualifications/Requirements

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services).
• Minimum of 3 additional years of experience in Customer Service Management or Site Management
• A background in management of Mechanical or Electrical projects. 
• Experience in overall wind farm operations and maintenance, would be highly regarded
• Business management and commercial acumen for profit and loss control, business and financial reporting 
• Diploma in business management and proven experience in managing projects.

Desired Characteristics

• Strong safety-first mindset with a commitment to HSE standards

• Effective communicator with strong oral and written communication skills

• Ability to coordinate several projects simultaneously

• Proven leadership and team management abilities

• Ability to influence stakeholders and drive performance across teams

• Strong analytical, organizational, and problem-solving skills