Senior Dental Receptionist

About the position

We are currently seeking a full-time Senior Dental Receptionist to join our four-chair practice on a full time basis.

We offer a friendly and welcoming environment with ongoing training and support. Our dentists and team are patient-focused and committed to delivering high-quality treatments and exceptional patient-centered care. We are a modern practice offering a wide range of treatments from general check ups to cosmetic treatments.

As the first point of contact, you’ll play a key role in creating a warm and welcoming experience for every patient who walks through our doors. This is a fantastic opportunity for someone who enjoys working with people, thrives in a team environment, and takes pride in providing excellent customer service.

Key Responsibilities:

• Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.
• Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.
• Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification.
• Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.
• Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.
• Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.

What we can offer you:

• 💰 Competitive hourly rate
• 🧩 Varied role
• 🦷 Opportunity to make a difference
• 🤝 Employee Assistant Program
• 🤑 Unlock exclusive discounts and cashback offers on the Swag App
• 🏅 Certified Great Place to Work two years in a row 2024 & 2025

What do you need to succeed ? 

• Experience as a Dental receptionist - you may have Cert III or IV in Dental Assisting, but most importantly be capable of working closely with a team and a willingness to continue to learn
• A bright, engaging personality, with enthusiasm and commitment
• A team player. You will help us deliver the best patient care whilst working with our talented dentists delivering quality dental solutions and fantastic value
• Experience with EXACT is desirable but not required

Ok, so what's next ? 

If you’re excited about the opportunity to help us grow, we’d love to hear from you. Applications will be reviewed as they come in, so don’t hesitate—click APPLY NOW!