Administration Support

About us

Energy Skills Solutions is a small, private Registered Training Organisation (RTO 52257) operating within the Electricity Supply Industry. Our mission is to deliver exceptional training, assessment and consultancy services tailored to the needs of our clients.

We provide VET, nationally accredited and industry courses to clients across Australia. Energy Skills Solutions prides itself on establishing and maintaining strong, mutually beneficial relationships with our clients through our core values of Respect, Empathy and Genuineness.

We strive to be the training provider of choice for our clients.

About the role

Energy Skills Solutions is seeking an organised and proactive Administration Support team member to join our close-knit team. In this role, you’ll be the first point of contact for clients and students, providing professional and friendly support across enrolments, scheduling and general office administration.

You’ll maintain accurate records, assist with course coordination and help ensure the smooth day-to-day operation of our Registered Training Organisation. This position is ideal for someone who thrives in a dynamic environment, enjoys engaging with people and takes pride in delivering high-quality service.

Tasks & responsibilities

• Be the first point of contact for clients and respond to client, visitor and delivery enquiries.

• Represent the organisation professionally when handling student admissions via face-to-face, telephone, email and social media.

• Process enrolments accurately and maintain and update student records within the Student Management System.

• Assist with day-to-day office administration tasks, including filing, scheduling, data entry and document management.

• Liaise with students, trainers and external stakeholders to support enrolments, placements and ongoing communication.

• Liaise with trainers regarding missing or incorrect competency documentation that may result in delays to certificate issuance.

• Process and issue qualification and unit of competency certificates.

• Adhere to privacy and confidentiality requirements.

• Maintain stationery supplies.

• Update and monitor the validity of employee records, licences and other required documentation.

• Schedule, record and report training and assessment activities using the internal Student Management System.

• Coordinate staff mobilisation, including minesite inductions and onboarding requirements.

• Assist managers with updating management standards, policies and procedures.

• Provide cover for team members when required and collaborate across teams.

• Uphold Energy Skills Solutions’ values of Respect, Empathy and Genuineness.

Qualifications & experience

• Intermediate level of computer literacy in Microsoft Office 365, including but not limited to Outlook, Word and Excel.

• Strong data entry skills, with a high level of attention to detail to ensure accurate records and reporting.

• Strong written and verbal communication skills.

• Ability to prioritise, organise and complete work within established deadlines while maintaining a consistent level of professionalism.

• Experience working within an RTO environment is preferred but not essential.

• Previous experience using a Student Management System is preferred but not essential.

• Experience scheduling training courses is beneficial.