Care Management Assistant – Entry Level Home Care Role

We provide quality in-home community care and are looking for someone who has:

• Excellent communication and customer service skills;

• A genuine interest in supporting older people to live safely and well at home;

• Strong administration, computer and organisational skills;

• A willingness to learn about care management, care planning and service coordination;

• A ‘can-do’ attitude.

This position is fast paced and will require a high level of organisational skills, attention to detail, and the ability to work as part of a supportive and dynamic team to deliver services in a timely and professional manner.

Prior knowledge of community care or aged care is not essential, as we are happy to train someone with great skills, a positive attitude and a genuine commitment to customer service and client wellbeing.

In this full time position you will have the benefit of a monthly rostered day off and join a strong family owned and operated business with a commitment to quality.

Essential:

• Excellent communication/customer service skills

• Strong attention to detail and accuracy

• Administration/office experience

• Ability to manage and prioritise requests

• Excellent computer skills

• Customer service oriented and have an outgoing, friendly personality

• Be able to work autonomously and also follow direction

• Be highly organised and efficient

• Be able to multi-task and complete daily tasks within the time frame required

• Be able to work as part of a team effectively

• A genuine interest in working with older people, families and care teams

• Willingness to learn and develop skills in care management, care planning and service coordination

• Professional, respectful and empathetic approach to clients, families and staff

About the role:

• Responding to client and family enquiries and assisting with general care-related requests

• Supporting Care Managers with client follow up, care plan documentation and service coordination tasks

• Assisting with processing requests for in-home help and changes to services

• Maintaining accurate client details, notes and bookings in our customer management program

• Liaising with care staff regarding client updates, scheduling changes and service information

• Assisting with preparation of client documentation, service agreements and care management records

• Supporting the Home Care team with general administration, filing, scanning, document preparation and printing

• Participating in training and learning opportunities to build knowledge of community care and care management

• Assisting other staff members

• Other duties and projects as required

About Us

Our office is located in the historic township of Windsor NSW, our supportive team excel in delivering the very best customer care and appreciate seeing their clients living safely and well in the place they love most - home!

What Our Team Say

“Wendy's is a wonderful company to work for, there's always support available, I can't recommend them highly enough”.

“Wendy's is a wonderful organisation to work with, client well-being is paramount and they are also passionate about the care and well-being of the whole team. I know I always have backup and support”.

“A respectful, caring employer. They look out for their staff and clients, they're a joy to work for”.

“I can honestly say Wendy's is easily the most professional, supportive and caring company I've worked for. I am so happy here and hope to stay for many years to come”.

How to Apply:

For further information and a copy of the Position Description or a confidential discussion, please contact Danica on *******@wendyshome.com.au

Interviews will be scheduled as suitable applications are received.

Please note only short listed candidates will be contacted. You will be required to clear probity checks including NDIS Worker Screening Check, immunisation record, and have working rights in Australia.