Duty Manager Ryde Aquatic Leisure Centre

• Permanent, Full-Time Position, flexible start time
• Make an impact in dynamic aquatic team
• Work for an organisation supporting the broader community

About Us

City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and growing Smart City economy including more than 13,000 local businesses, Macquarie Park, world-class hospitals, and a leading university. All balanced with beautiful bushland, riverfront parks, open spaces, and sport facilities.

Our council delivers a broad range of services, projects, programs, and events. We are actively committed to innovation, sustainability, resilience and providing exceptional customer experiences, and this relies on attracting and keeping great people. We offer a range of benefits, including flexible work arrangements, health and wellbeing programs, a learning and development program including study support, and a reward and recognition program.

About the Role

As a Duty Manager at the Ryde Aquatic Leisure Centre, you will be responsible for the safe, efficient and customer‑focused daily operation of the facility. You will provide on‑site leadership, supervise staff, manage incidents and emergencies, and ensure full compliance with legislative, safety and operational requirements.

You will play a key role in maintaining a safe environment for patrons and staff, overseeing aquatic operations, monitoring plant and water quality systems, and ensuring the centre operates smoothly and harmoniously. You will support staff development, contribute to operational procedures and rosters, and assist with opening and closing the centre as required.

Key Responsibilities

• Ensure the safe, efficient and customer‑focused day‑to‑day operation of the RALC
• Provide on‑site leadership and supervision to pool staff
• Manage incidents and confidently respond to emergency situations
• Maintain a safe environment for patrons and staff, identifying and addressing hazards
• Communicate and collaborate effectively with staff, contractors and centre users
• Supervise, train and support staff in line with policies, procedures and legislative requirements
• Ensure compliance with all relevant legislation, regulations and industry standards
• Open and close the centre as required
• Assist in developing workplace procedures, rosters and operational documentation
• Monitor and maintain filtration, reticulation and chemical dosing equipment to ensure effective water quality management
• Perform additional duties consistent with the skills and qualifications of the role

About You

You are a confident, proactive leader who thrives in a dynamic aquatic environment. You communicate clearly, stay calm under pressure, and exercise sound judgement when managing safety risks, customer behaviour and emergency situations. You enjoy working with people from diverse backgrounds and know how to motivate, train and support a team.

You bring strong knowledge of aquatic industry standards, pool supervision practices and plant room operations. You take pride in maintaining high safety standards and delivering an exceptional customer experience every shift.

The RALC is open 7 days a week, flexibility will be required to work across the roster, including weekend and afternoon / evening shift.

Essential Requirements

• TAFE NSW Pool Operations / RLSSA Technical Operations (or equivalent)
• Royal Life Saving Pool Lifeguard Certificate
• Senior First Aid Certificate
• Current Working With Children Check
• Significant experience in a similar aquatic operations or supervisory role
• Strong understanding of aquatic industry standards, including pool supervision, water quality and plant room operations
• Proven ability to educate and guide patrons on safe behaviour in a pool environment
• Ability to identify, address and manage safety hazards effectively
• Excellent interpersonal and communication skills

Your commencing annual salary will range from $73,267.92 to $95,248.30 + Superannuation + Allowances, dependent on your experience and qualifications.

Culture & Benefits

• Enjoy a rostered day off approx. every 3 weeks
• Commitment to providing opportunities for work/life balance
• Flexibility regarding start and finish times to suit your lifestyle
• Long service leave after 5 years, then accrued monthly
• 18 weeks paid parental leave (for eligible employees)
• 3 extra grant days at Christmas to ensure you have time to enjoy the holiday
• Annual performance reviews and Award increases
• Opportunity to sign up as a fitness passport member
• Various health & well-being initiatives (i.e. flu vaccinations, etc.)

How to apply

Please ensure you give full answers to the online application questions, showcasing your abilities and experience. Your answers, in conjunction with your resume, will determine if you are invited to an interview.

Please note you do not need a “password” to use our on-line application system, however you have the option save and return to your application prior to the closing date. In addition to answering the online questions, this position requires you to attach your Resume to complete the application process. Please note, you are not required to submit a cover letter or a statement addressing selection criteria.

Closing Date: Sunday 30 August 2026 at 11:30pm

If you would like to know more, please see the position description or contact Megan Payne on 9952 8039 for a confidential discussion.

City of Ryde is committed to Equal Employment and Child Safety