Customer Resolutions Officer

Customer Resolutions Officer

• Ongoing, Full Time
• $105,418 + 16% Superannuation
• Free parking and gym membership

About the role:

Evoenergy has an exciting opportunity for a Customer Resolutions Officer within our Customer Delivery team.

This role involves a dynamic combination of customer interaction, compliance management, and stakeholder collaboration to ensure effective resolution of customer feedback and claims. The Customer Resolutions Officer will play a key role in managing customer relations and maintaining the company's reputation by providing efficient and effective resolutions.

This position requires a proactive individual who can handle complex issues with ease, maintain a strong focus on customer satisfaction, and uphold compliance standards. Working closely with various teams and stakeholders, the ideal candidate will demonstrate excellent problem-solving skills and the ability to negotiate favourable outcomes.

Key responsibilities:

• Manage the registering, tracking, investigation, and resolution of customer feedback and keeping customers informed within designated compliance timeframes.
• Maintain complaint handling procedures to ensure compliance to legislative requirements.
• Investigate and manage general Evoenergy claims to ensure balanced outcomes for the customer and the organisation.
• Develop and maintain key stakeholder relationships both internal and external to influence and negotiate the best possible outcomes for customers and Evoenergy.
• Access customer and property data to produce formalised customer notification letters.
• Other duties within the employee's skill, competence and training.

Our ideal candidate:

• Relevant experience in customer service management, communications, business administration or similar is essential.
• An understanding or the ability to quickly learn the application of legislation in a utility environment.
• Significant experience balancing priorities whilst continuing to meet the expectations of our customers.
• You are IT savvy, with experience in Microsoft Office suite.
• You have well developed communication skills both verbally and in writing as well as a high level of attention to detail.
• Takes active steps to ensure the safety of colleagues and our community, championing a safe, inclusive, and respectful environment.

About Evoenergy

We own, maintain and operate the electricity distribution network in the ACT and the gas network in the ACT and parts of NSW. We supply safe, reliable and cost-effective electricity to over 200,000 residential and business electricity customers, and over 140,000 gas customers.

At Evoenergy, we’re focused on safety, reliability, innovation and sustainability. We boast a positive safety culture that encourages and inspires, because the work we do matters to thousands of Canberrans.

We’re an Equal Opportunity Employer and embrace a diverse, inclusive, and respective culture, where people are empowered to fulfil their potential. We welcome people with diverse skills, experiences, perspectives and backgrounds – and encourage applications regardless of gender, age, ethnicity, sexual orientation, disability.

Thinking of moving in Canberra?

The ACT is Australia's best kept secret. Canberra’s location offers easy access to the South Coast and snowfields, making it perfect for an outdoor and adventure-based lifestyle. We will support your cost to relocate. Learn more about the territory here.

Apply now

Apply through our Recruitment Portal by submitting your resume and a cover letter that clearly outlines the key skills, knowledge and experience you can bring to the role. You should also address the ‘Ideal Candidate’ criteria above.

Applications Close: 24th of August 2026

Please Note we anticipate a large number of applicants for this role and may close this advertisement earlier than the planned close date.

For guidance with the application process, please contact Lucy Bate at recruitment@evoenergy.com.au.