Account Manager

About Torque Software

Torque Software is an Australian technology company developing secure, sovereign enterprise software for government and regulated organisations.

Our solutions enable organisations to design, manage and continuously improve business capabilities and operational processes, while strengthening governance, risk and assurance through one configurable SaaS platform

We work in partnership with our customers to build organisational capability, strengthen adoption and deliver lasting value.

About the role

We are seeking an experienced Account Manager to manage a portfolio of established Torque Software customers.

You will be the primary relationship contact for your assigned accounts, developing trusted stakeholder relationships and ensuring customers receive coordinated, responsive and professional account management.

The role has responsibility for customer engagement, adoption, renewals, retention, upselling and cross selling. You will work closely with our Product, Delivery, Service Desk and Commercial teams to coordinate customer outcomes, manage risks and identify appropriate account growth opportunities.

This is a mid-level role suited to an Account Manager who can independently manage customer relationships and routine commercial activities while escalating complex negotiations, significant risks and strategic decisions to senior management.

Key responsibilities

• Manage a portfolio of customer accounts across the ongoing customer lifecycle

• Build trusted relationships with operational, executive and commercial stakeholders

• Maintain account plans, stakeholder maps, engagement records, actions, risks and opportunities

• Lead regular customer meetings, account reviews and success discussions

• Understand customer priorities, platform use, adoption maturity and future capability needs

• Coordinate internal teams to support customer outcomes, implementation, adoption and service delivery

• Manage customer renewals within required timeframes, including proposals, forecasts and supporting documentation

• Identify and progress appropriate upsell and cross sell opportunities across licences, modules, platform capabilities and services

• Develop account growth pathways aligned with customer priorities, demonstrated value and renewal timelines

• Maintain accurate customer, renewal, commercial and opportunity information within the CRM

• Monitor customer satisfaction and proactively manage relationship, delivery and renewal risks

• Coordinate timely responses to customer enquiries, issues and commitments

• Provide accurate account updates, renewal forecasts, opportunity information and risk reporting

• Represent the voice of the customer across Product, Delivery, Service Desk and Commercial teams

Security requirements

Australian citizenship is required.

Candidates must be able to hold an Australian Government NV1 security clearance. Applicants who currently hold a Baseline or NV1 security clearance are strongly encouraged to apply.

Why join Torque?

This is an opportunity to join a growing Australian technology company at an important stage of its evolution.

You will manage established customer relationships, work directly with senior leaders and contribute to customer success, recurring revenue growth and the continued expansion of a sovereign Australian enterprise platform.

If you are a proactive Account Manager who enjoys building trusted customer relationships, creating value and driving commercial outcomes, we would like to hear from you.