YourLiebherrCareer: Parts Interpreter

The Parts Interpreter is responsible for the provision of efficient and accurate parts advice, dispatch and administrative services to the Division and its customers.

The provision of efficient and accurate parts advice, dispatch and administrative services including but not limited to:

• Identification of the correct spare parts to ensure the customer receives the goods in full and on time.
• Provide backup support for parts operations in VIC/TAS, WA/SA/NT, QLD, and New Zealand
• Provide spare part product information to customers.
• Work in conjunction with customers and other departments to maximise sales opportunities.
• Monitoring the effectiveness of parts processes including stock control and inventory
• Provide professional and timely customer service to internal and external customers at all times.
• Order stock from suppliers, including the factory in Germany.
• Process and invoicing of internal and external customer sales orders.
• Run and check transactional reports to ensure exceptions are identified.
• Participate in the preparation and conduct of regular stock take activities.
• Filing.
• Liaise with service and sales personnel.
• Comply with occupational health and safety requirements in the workplace

Provision of timely and effective Administrative services such as but not limited to:

• Developing required reports and correspondence
• Maintenance of accurate records and files

Provide on-the-job training as required

Personal (i.e. individual’s) health and safety performance and behaviour and that your acts or omissions do not adversely affect the health and safety of others

Compliance with Quality Assurance (QA) and Health Safety and Environmental (HSE) Policy and Procedures. 

Alerting the organisation of potential or known problems that affect the quality of LAS products and services

Initiate recommendations for improvement of the organisation’s policies and processes

• Customer service skills
• Analytical skills
• Literacy and numeracy
• Determining and addressing customer needs
• Liebherr product knowledge
• Interpret Liebherr technical documentation, drawings and schematics
• Monitoring parts processes including stock control and inventory management

• Ordering stock
• Operate lifting and working at heights equipment
• Sales skills including up-selling techniques
• Report writing - technical
• Intermediate computer skills
• Self-development (i.e. Technical and Behavioural competencies)