Family Support Admin Officer

_{20th August, 2026}

Family Support Administration Officer
 
Bring your organisation, warmth and attention to detail to a role where you'll be at the heart of our Support Office.
Catholic Early EdCare is looking for a friendly, organised and proactive Family Support Administration Officer to join our team.
This role is ideal for someone who enjoys variety and thrives in a busy administrative environment. You'll be supporting the day-to-day operation of the office, managing multiple inboxes, taking calls, greeting visitors and helping ensure enquiries and administrative tasks are handled efficiently and with care.
As one of the first people our families, visitors and colleagues connect with, your approach matters. We're looking for someone who is warm, approachable and confident communicating with a wide range of people, while also being highly organised and comfortable keeping track of multiple priorities.
Experience in office administration, reception or childcare administration would be highly regarded.
This is initially an 18 month fixed term contract opportunity, with the potential to transition to a permanent position.
 
What you'll be doing
No two days will look exactly the same. Your responsibilities will include:

• Being a welcoming first point of contact for families, visitors and colleagues
• Answering incoming calls and confidently assisting with enquiries
• Managing and monitoring multiple shared email inboxes
• Responding to enquiries or directing them to the appropriate person or team
• Processing EFTPOS payments
• Supporting invoicing and other general finance administration
• Processing credit card transactions and reimbursements
• Completing accurate data entry and maintaining records
• Providing general administrative support across the Family Support function
• Managing competing priorities and following up outstanding actions
• Helping keep office processes organised and running smoothly
• Identifying what needs to happen next rather than waiting to be asked

 
What we're looking for
You'll be someone who enjoys being the person others can rely on.
Ideally, you will bring:

• Previous experience in administration, reception, customer service or office support
• Experience within childcare, early learning or OSHC administration would be highly regarded
• Confidence speaking with people over the phone and responding to a variety of enquiries
• Strong written communication skills and confidence managing email correspondence
• Experience working across multiple inboxes and priorities
• Confidence processing EFTPOS payments and basic financial administration
• Strong data entry skills with excellent attention to detail
• Good organisational and time-management skills
• A proactive and forward-thinking approach to your work
• Confidence using Microsoft Office and learning new systems
• The ability to remain calm, professional and helpful in a busy environment

Most importantly, you'll bring a warm and friendly approach. You'll understand that sometimes a phone call, email or visit to the office may be someone's first interaction with Catholic Early EdCare, and you'll take pride in making that experience a positive one.
 
Why this opportunity?
Family-friendly working hours - Enjoy Support Office hours that can offer greater predictability and a better work-life balance.
Variety in your day - From supporting families and managing inboxes to payments, administration and reception, you'll have plenty of variety.
A people-focused role - Build relationships across our Support Office and become a trusted point of contact for families, employees and visitors.
Use your childcare knowledge differently - If you're currently working within one of our services and are looking for a change, this could be a great opportunity to bring your sector knowledge into a Support Office environment.
Potential longer-term opportunity - This role has the potential to transition into a permanent contract.
Culture That Cares - We live our values: Be Brave, Be Authentic, Be Thoughtful, Be Professional.
Recognition & Celebrations - Reward and recognition programs plus end-of-year celebrations to celebrate your achievements.
Referral Bonuses - Refer great people and be rewarded for helping grow our team.
Up to 95% Childcare Discount - Generous staff discounts across 130+ services to support you and your family.
 
Interested?
If you're an organised, approachable and detail-focused administrator who enjoys helping people and keeping things running smoothly, we'd love to hear from you.
Click Apply Now and submit your resume outlining your relevant experience.
We look forward to hearing from you.
 
Our Commitment to Keeping our Staff and Children Safe: Catholic Early EdCare is dedicated to ensuring the safety and wellbeing of all children in its care and maintains a zero-tolerance approach to any form of abuse. The protection of children is our highest priority. To uphold this commitment, we conduct referee checks and criminal history screenings as part of our recruitment process, and all employees working with children must hold a current Queensland Working with Children Check (Blue Card).    Catholic Early EdCare is an equal opportunity employer and values diversity. We encourage applications from all individuals, including those from diverse backgrounds.