CSR Training Coordinator

Take the next step in your career with this exciting opportunity within Queensland Health!

What you'll do

As the CSR Training Coordinator, you will play a key role in leading training, competency development, and day-to-day operations within Central Specimen Reception (CSR). Working closely with the CSR and Mortuary Manager, you will coordinate staff training, recruitment and rostering activities, ensuring team members maintain the skills, knowledge, and competencies required to deliver high-quality pathology services. You will support the onboarding and training of new staff, students, and team members across Pathology Queensland, oversee compliance with mandatory training and quality system requirements, and conduct competency assessments to identify and address development needs. The role also involves contributing to daily operational management, including clinical trials and referral services, fostering a positive and collaborative workplace culture, and promoting professional growth and career development opportunities. In addition, you will support quality management activities, maintain compliance with NATA/ISO accreditation requirements, provide performance feedback and coaching, and work collaboratively across departments to ensure excellence, safety, and continuous improvement in pathology service delivery.

About you

We are searching for someone who has:

• Experience in pre-analytical processes, e.g. sorting, coding, data entry, aliquoting, parcel management, troubleshooting etc, in a large and complex specimen reception unit.
• Proven ability to deliver training both at a personal and group level, using multiple platforms and delivery methods.
• Proven ability to influence and support staff in their learning demonstrating positive outcomes as an indicator of success.
• Proven ability to solve problems and show initiative in the workplace.
• High level of knowledge of a broad range of industry related computer-based software including Microsoft Office applications.
• Experience dealing with a variety of people and a high level of awareness of the impact the individual has on the overall customer experience.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?

For further information on how to apply please review the attached Role Description.