Account Management Team Leader

Who We Are:

• NHP are specialists in Electrical & Automation Products, Systems & Solutions
• 100% Australian owned (Almost 60 years of Electrical & Engineering excellence!)- operating in New Zealand since 1998
• Local choice with the power of global partners
• 18 branches throughout Australia & New Zealand
• Driven by a team of over 700 dedicated & committed employees

“At NHP we recognise that our people determine the success of our business”.

About the role

This is a key leadership role within our Sales team, with a strong focus on building trusted customer partnerships and driving sustainable account growth.

As Account Management Team Leader, you will lead and develop a team of Account Managers, setting clear direction and supporting them to deliver exceptional customer experiences, strengthen retention and identify opportunities for growth.

You will oversee strategic account planning and performance, using customer and commercial insights to guide decisions, monitor account health and keep the team focused on the right priorities.

Working closely with Sales, Channel, Product and Support teams, you will help resolve customer issues, improve account management practices and build a culture of accountability, collaboration and continuous improvement.

What you’ll be responsible for

• Leading, coaching and developing a high-performing, data-driven Account Management team
• Driving customer satisfaction, retention and account growth across the portfolio
• Overseeing strategic account planning, reviews and execution
• Identifying and pursuing upsell and cross-sell opportunities across direct and team-managed accounts
• Collaborating across Sales, Channel, Product and Support teams to resolve customer issues and deliver joined-up outcomes
• Monitoring account health, budgets and team performance, and using data to identify risks, opportunities and process improvements

What you bring

You bring a customer-first mindset, strong commercial judgement and a genuine ability to bring out the best in others. You are confident influencing across teams, working with data and turning account insights into practical action.

You’ll likely have:

• A strong track record in account management, with the ability to learn complex or technical product ranges
• Experience leading, coaching and empowering a team to achieve shared goals
• Demonstrated success in driving revenue growth, client retention and expanded product adoption
• Excellent communication, negotiation and stakeholder management skills
• Experience working cross-functionally with Sales, Channel, Product and Support teams
• Strong account planning skills, with confidence using CRM systems and account data to manage pipeline activity, report performance and identify trends, risks and growth opportunities

Why join NHP?

This is an opportunity to lead a customer-focused team and make a visible impact on client experience, account growth and the way we partner across the business.

You’ll work closely with Sales leaders and teams across Channel, Product and Support, in an environment that values collaboration, practical thinking and continuous improvement.

Alongside this, you’ll have access to a range of benefits including:

• A flexible, supportive work environment
• Ongoing learning and development
• Novated leasing options
• Health insurance discounts with Bupa
• Paid parental leave
• Employee Assistance Program for you and your family

NHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Our commitment to local industry extends to a strong sense of social responsibility. Through our community engagement strategy, NHP positively contributes to the sustainable development of local communities. We're proud of our community partnerships with Southern Cross Kids Camps and Travellers Aid in Australia.

How to apply:

Simply apply via this advertisement or visit our careers page: www.nhp.com.au

Stay connected with us on LinkedIn:
https://www.linkedin.com/company/nhp-electrical-engineering-products-pty-ltd/