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Souvlaki Time
About the role
About the role
Souvlaki Time is looking for a warm, friendly and organised FOH Staff Member / Hostess to join our team. You'll be one of the first points of contact for our customers, welcoming guests, taking orders and helping ensure every service runs smoothly. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment and takes pride in providing a great customer experience.
Key responsibilities
Warmly greeting customers and creating a positive first impression
Taking dine-in, takeaway and telephone orders accurately
Processing payments and confidently using the POS system
Coordinating customer seating and managing the flow of service
Serving food and drinks efficiently while maintaining presentation standards
Communicating closely with the kitchen and other team members
Responding to customer enquiries and resolving minor concerns professionally
Keeping the front counter, dining area and service stations clean and organised
Assisting with opening, closing, setup and pack-down duties
Maintaining a calm and welcoming presence during busy service periods
About you
Friendly, approachable and confident with customers
Excellent customer service and communication skills
Reliable, punctual and well presented
Strong attention to detail
Able to manage multiple priorities in a fast-paced environment
A positive attitude and willingness to help the team
Able to remain calm and efficient under pressure
Available to work Thursday to Sunday, including evenings
Previous hospitality or customer-service experience is required
Benefits
Regular work across Thursday to Sunday
Approximate working hours:
Thursday to Saturday: 9:30 am to 9:00 pm
Sunday: 9:00 am to 4:00 pm
A friendly and supportive team environment
Staff meals and on-the-job training
Opportunities to learn and develop your hospitality skills
A lively, fast-paced workplace focused on great food and customer service
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