Workshop Operations Manager

ABOUT VOLGREN:

Volgren was established in 1977 and is Australia’s largest and most successful bus body builder. We operate three manufacturing facilities located in Queensland, Victoria and Western Australia, along with Aftersales facilities across five states — Victoria, Queensland, Western Australia, New South Wales and South Australia. 

Volgren is part of the Marcopolo Group – a Brazilian Bus Manufacturer. It has a manufacturing presence in 12 countries, employing more than 14,000 people.

Volgren builds bus bodies for the world’s leading chassis manufacturer’s including Volvo, Scania, Mercedes, MAN and most recently we delivered Western Australia’s 100th ‘E’ bus on the Volvo chassis.

Our uncompromising manufacturing standards, class leading technology and our unmatched after sales service ensure our customers can trust in our product.

Our focus is on providing a safe working environment and learning opportunities to passionate individuals who are ready to grow with us. We are committed to supporting progress, transformation and skill development while offering the opportunity to be part of the future of transport through the manufacture of Electric Vehicles. We are a team of people who love what we do, champion ideas and innovation, support one another and strive for quality.

Our values include:

• Respect and Appreciation of People
• Commitment to Excellence
• Customer Satisfaction
• Ethics and Integrity
• Sustainability
• Teamwork

BENEFITS:

• The opportunity to build on your current skills and open further doors in the manufacturing industry.
• Continue to be a part of a growth orientated global organisation.
• Local and international career opportunities with Volgren Australia and Marcopolo
• Ability to work within a close team environment
• Opportunity to travel interstate
• Be part of the National Incentive Program
• 24/7 Free access to our Employee Assistance Program (EAP)
• Free onsite parking available

ABOUT THE ROLE:

We are currently looking for a Workshop Operations Manager to join our Aftersales facility in Ingleburn. In this role, you are responsible for the overall operation and performance of the workshop, ensuring efficient workflow, high-quality service delivery, and effective resource utilisation. The role coordinates workforce scheduling and demand allocation, conducts vehicle inspections to support repair assessments and quoting, prepares accurate costings for quotations, and monitors workshop performance against operational and financial targets.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensure the workshop operates safely, efficiently, and cost-effectively by completing work orders on time, maintaining accurate records and inventory, and delivering high-quality services. Negotiate, establish and manage suppliers, customer contracts and SLAs.
• Effectively manage workshop staff and administrative functions by ensuring appropriate staffing levels, supporting employee performance and development, and fostering a productive teamwork environment.
• Plan and allocate labour, resources and workshop capacity to meet demand, prioritise work, minimise delays and maximise utilisation and productivity.
• Prepare accurate and competitive job quotations by assessing labour, materials, equipment, and overhead costs, aligned with pricing guidelines, customer requirements and margin expectations.
• Manage workshop financial performance through labour recovery and operating costs control. Supporting budget delivery, identifying cost-saving opportunities, maintaining financial accuracy, and providing accurate, timely reporting.
• Demonstrate Volgren’s values & winning behaviours.

COMPETENCIES

• Effectively communicates with staff, customers, suppliers, and management, while fostering positive working relationships.
• Identifies issues promptly, analyses relevant information, and makes practical, timely decisions to minimise disruption and improve operational outcomes.
• Consistently delivers work to agreed standards, achieves operational and financial targets, and ensures tasks are completed efficiently and within required timeframes.
• Work well in high pressure situations, with focus on customer service, business efficiency, and safety.
• A strong work ethic and ability to communicate and collaborate with others.
• Effective communication skills in all forms – written, oral, email, presentation.
• Ability to travel domestically to support Aftersales activities as required.

EDUCATION/EXPERIENCE

• Trade qualifications related to mechanical, electrical, and body building repairs in line with service offerings of Service Centre.
• Certificate IV automotive Business or equivalent commercial management qualifications desirable. 
• 5 years prior leadership experience in a service-focused industry i.e., commercial manufacturing, service and accident repair.
• Understanding of commercial parts, service, and repairs operations.
• Strong technical, customer service, and management experience.
• Familiarity with both commercial ERP management and CRM systems, including Microsoft Office products.
• HR/MR/LR Licence.
• Industry aligned technical, mechanical, electrical industry qualifications.

This position also requires the applicant to undertake a pre-employment medical which includes a drug and alcohol analysis, musculoskeletal evaluation and hearing test

Applicants must have the right to work and live in Australia.

Our Diversity and Inclusion Commitment:

Volgren is an equal opportunity employer and is committed to attracting and developing an inclusive and diverse workforce that reflects the community we serve. 

As an Inclusive employer we welcome applicants from diverse backgrounds such as Aboriginal and Torres Strait Islander people from Indigenous Business Sectors, people of all genders including those who identify as LGBTQIA, people with a disability and from disability enterprises, people from Sustainable Regions, Disadvantaged Sectors and Social Enterprises and people from culturally and linguistically diverse backgrounds.

We are committed to treating every application objectively, follow a coherent screening and interview process and we hire based on attitude, skill and merit.

**PLEASE NOTE: Due to a high volume of applicants, only short-listed candidates will be contacted. *