Marketing & Communications Coordinator

IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

Why IMPACT?

We believe our people are our greatest asset, so to support you, we offer a wide range of benefits including:

• A fortnightly Rostered Day Off (RDO) and enjoy a long weekend

• Salary packaging up to $18,500 per year to increase your take home pay 

• Birthday bonus day off

• Paid 2 hours per month to donate to a worthy cause of your choice

• Opportunities for advancement with our 'grow your own' approach

• Leadership programs with the Institute of Managers and Leaders 

• Leaders Lab, development support for employees aspiring to leadership roles 

• Workplace Chaplaincy for face to face, confidential support + external employee assistance program

• Corporate Gym Membership offer

• Reimbursement for Working with Children clearance (after completed probation)

 About the Opportunity

We are looking for a full-time Marketing & Communications Coordinator to join our Marketing & Communications team in Bundaberg. This role provides workflow, administrative and coordination support to assist the effective operation of the Marcomms (Marketing & Communications) function.

On a day-to-day basis you will:

• Coordinate and manage marketing and communications requests through the ticketing system, ensuring accurate records, approvals, documentation, deadlines, and project status updates are maintained.

• Support the preparation and quality assurance of communication materials, including gathering requirements, drafting content, and reviewing materials for accuracy, completeness, and brand compliance.

• Facilitate project delivery and stakeholder coordination by managing supplier information, quotes, approvals, follow-up actions, and escalating issues that may impact progress.

• Provide digital and administrative support across websites, email, social media, reporting, and online platforms, ensuring content, records, and documentation are accurate and up to date.

• Support Marcomms leadership through effective record management and reporting, including preparing summaries, meeting notes, action lists, reporting updates, and maintaining organised digital files and resources.

• Coordinate grants, submissions, reporting, acquittals and events, managing timelines, approvals, bookings, stakeholder requirements, and supporting documentation to ensure successful delivery.

• Fostering positive relationships while ensuring professionalism, confidentiality, and quality outcomes.

To succeed in this role, you will

• Qualification in Business Administration, Marketing, Communications, Project Administration, Event Management, or a related field (would be desirable)

• Strong organisational, time management and workflow coordination skills, with the ability to manage priorities, deadlines, approvals, multiple tasks, and maintain accurate records.

• Proficient digital and administrative skills, including Microsoft Office, Teams, SharePoint, OneDrive, Outlook, document management, version control, and ticketing or task tracking systems.

• Excellent written communication, proofreading and stakeholder engagement skills, with the ability to prepare professional content and collaborate effectively with internal and external stakeholders.

• Coordinate documentation, evidence, approvals and follow-up tasks for grants, submissions, acquittals and organisational reporting

• Familiarity with social media platforms, digital tools, website CMS platforms (such as WordPress), and content calendars

To find out more, view our Position Description and full list of staff benefits at Join Our Team page, impact.org.au/careers-with-us

How to apply

Submit your application today and provide your:

• Cover letter showing us why you are a great match for this role

• Current resume

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds. 

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia. 

The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.