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Caring Your Life
About the role Multiple positions are available Service coordinator Administration Assist Administration The Service Coordinator is responsible for coordinating the delivery of quality care and support services to cli…
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About the role
About the role
Multiple positions are available
Service coordinator
Administration
Assist Administration
The Service Coordinator is responsible for coordinating the delivery of quality care and support services to clients across Caring Your Life's service portfolio. The role focuses on client scheduling and rostering, workforce coordination, subcontractor engagement, client communication, incident escalation, and ensuring continuity of services. The Service Coordinator acts as the primary point of contact for clients and support workers, ensuring services are delivered safely, efficiently, and in accordance with organisational policies, funding requirements, and client preferences.
We prefer bilingual languages: Chinese, Cantonese and more
Key responsibilities
Develop, maintain and manage client service rosters
Match clients with suitable support workers based on skills, experience, availability, cultural preferences and client needs
Ensure services are scheduled and delivered according to approved care plans and service agreements
Provide regular communication and support to clients and their representatives
Coordinate support worker schedules and availability
Manage daily roster changes and service adjustments
Arrange replacement staff when workers are unavailable due to illness, leave, emergencies or other circumstances
Respond promptly to client enquiries and requests
Receive and document complaints, concerns, and feedback
Escalate complex complaints, safeguarding concerns, and unresolved matters to the Head of Operations
About you
Experience in rostering, scheduling, or service coordination within community services, disability, aged care, or health sectors
Strong organisational and time management skills
Excellent verbal and written communication skills
Ability to manage competing priorities in a fast-paced environment
Strong problem-solving and conflict-resolution abilities
High-level computer literacy and ability to use client management systems
Ability to work independently and collaboratively within a team
Understanding of client-centred service delivery principles
Experience working within NDIS, Aged Care or Support at Home programs
Knowledge of workforce scheduling systems and CRM/client management software
About Caring Your Life
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