Business Operations Manager

Business Operations Manager

📍 Melbourne | Full-Time, Office-Based | Monday to Friday
⚡ People Leadership | Business Improvement | Executive Support

A growing national cleaning and facility services company is seeking an experienced Business Operations Manager to lead its Business Support team and work directly with the CEO.

This is a newly evolving role within the business, offering the successful candidate the opportunity to work closely with the CEO to define its structure, priorities and future direction.

The most important requirement is proven people-management capability. We need a confident and accountable leader who can step in, manage a team, improve performance and ensure people and processes work effectively together.

The role will have broad exposure across business support, finance administration, client success, compliance, reporting and senior management coordination.

About the Role

Reporting directly to the CEO, the Business Operations Manager will lead the Business Support team and oversee the systems, processes and reporting that support the broader organisation.

You will ensure the team has clear responsibilities, priorities and performance expectations. You will step in when support or direction is required, resolve workflow issues and hold team members accountable for delivering accurate and timely outcomes.

Working closely with the CEO and senior managers, you will help connect the different areas of the business and ensure actions, information and decisions are communicated and followed through.

This role is still emerging as the business continues to grow. You will need to be comfortable working through its development with the CEO, identifying what the business needs and helping build the processes, structure and reporting required to support its next stage.

Key Responsibilities

People Leadership

• Leading, supporting and developing the Business Support team

• Establishing clear responsibilities, priorities and performance expectations

• Allocating workloads and ensuring tasks are completed accurately and on time

• Conducting regular team meetings, performance discussions and one-on-one reviews

• Coaching team members and identifying training and development requirements

• Addressing performance, accountability or communication concerns promptly

• Supporting recruitment, onboarding, probation reviews and team development

• Building a positive, accountable and high-performing team culture

• Stepping into day-to-day management matters when additional leadership is required

Business Operations and Processes

• Overseeing the daily workflows and priorities of the Business Support function

• Reviewing and improving internal systems, procedures and reporting

• Ensuring processes are documented, communicated and consistently followed

• Identifying inefficiencies, risks and gaps across the business

• Working with managers to implement practical business improvements

• Managing Monday.com boards and ensuring reporting remains accurate and current

• Monitoring outstanding actions and ensuring matters are followed through to completion

• Supporting the implementation of new systems, processes and business initiatives

Finance and Commercial Support

• Supporting finance administration and internal financial processes

• Monitoring quotations, purchase orders, job orders and invoicing workflows

• Assisting with month-end reporting and ensuring required information is provided

• Working with the finance team to identify outstanding actions, information or approvals

• Monitoring workflow compliance between finance, operations and business support

• Supporting the CEO with commercial reporting and business performance information

• Ensuring financial records and supporting documentation are complete and accurate

Client Success and Communication

• Monitoring client feedback, service requests and outstanding commitments

• Supporting the preparation of client reports, contract reviews and meeting documentation

• Communicating professionally with clients when required

• Ensuring client concerns and agreed actions are assigned and followed through

• Supporting senior managers with client communication and relationship management

• Reporting on client satisfaction, service performance and emerging risks

• Helping ensure the business delivers a consistent and professional client experience

Compliance and Governance

• Managing and monitoring the company’s compliance obligations

• Ensuring required licences, certifications, records and business documentation remain current

• Supporting internal and external audits

• Working with relevant managers to maintain workplace, quality, safety and environmental requirements

• Monitoring compliance actions and ensuring corrective items are completed

• Maintaining accurate policies, procedures, registers and supporting evidence

• Escalating business risks or non-compliance matters to the CEO

Executive and Senior Management Support

• Working directly with the CEO to manage business priorities and emerging requirements

• Supporting the CEO in coordinating senior managers and their teams

• Preparing management reports, meeting agendas, action plans and business updates

• Following up decisions and actions arising from leadership meetings

• Improving communication and accountability across departments

• Providing the CEO with clear, accurate and timely information

• Handling confidential and sensitive business matters with complete discretion

• Acting as a dependable link between the CEO, senior managers and support teams

What We’re Looking For

• Proven experience leading and managing an administration, business support or shared-services team

• Strong people-management skills, including coaching, delegation, accountability and performance management

• The confidence to step into challenging situations and provide clear direction

• Experience improving business systems, processes and team workflows

• Strong commercial awareness and an understanding of how different business functions work together

• Experience supporting finance administration, reporting or commercial processes

• Strong written and verbal communication skills

• The ability to communicate confidently with clients, employees and senior managers

• Excellent organisation and the ability to manage competing priorities

• A proactive, solutions-focused approach and a willingness to take ownership

• Strong attention to detail and a commitment to accurate reporting

• The ability to analyse information, identify gaps and recommend improvements

• Confidence learning new systems and adapting as the position develops

• Experience with Monday.com, MYOB, Microsoft Office or similar business platforms would be highly regarded

• Experience in cleaning, facilities management or another service-based business would be advantageous but is not essential

• Absolute professionalism, reliability and discretion

The Right Person

You may not have previously held responsibility for every area included in this position. What matters most is that you are an experienced people leader who can bring structure, accountability and consistency to a busy team.

You will be comfortable working in an evolving environment where not every process has already been defined. You will work alongside the CEO to understand the business, identify its needs and shape the role as the company continues to grow.

You will know when to take ownership, when to involve others and when to escalate a matter. You will be practical, resilient and willing to work through challenges until the right outcome is achieved.

What We Offer

• A senior and trusted role reporting directly to the CEO

• The opportunity to lead and develop an important business support function

• Genuine input into how the role and department evolve

• Broad exposure across people, finance, clients, compliance and business operations

• The opportunity to improve systems and influence how the business operates

• A supportive, hardworking and high-energy team environment

• Professional development and future career progression

• A full-time, Monday-to-Friday position based in Melbourne

• Travel around Australia visiting out clients and staff

How to Apply

If you are an experienced people manager who can bring structure, accountability and strong leadership to an evolving business function, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your leadership experience, the types of teams you have managed and why you believe you would be well suited to this position. Please include your linkedin profile.

All applications will be treated with strict confidence.

We are an equal opportunity employer and welcome applications from people of all backgrounds.