Customer Service Officer

Customer Service Officer

About Us
RSEA Safety is Australia’s largest independent safety retailer, supplying workwear, PPE and safety equipment across retail, B2B and hire channels.

With 90 + stores nationally and a growing B2B footprint, we support major clients including Boral and KFC. We partner with leading brands such as Carhartt, Steel Blue, Blundstone, CAT, 3M and Uvex, while also designing products in-house to deliver tailored safety solutions.

The Role
We’re looking for a Customer Service Officer to join our Customer Service team in Hurstville.

This is a fast-paced, high-volume role where you’ll act as a key point of contact for customers — managing orders, resolving queries and ensuring a seamless end-to-end experience.

You’ll work closely with internal teams across operations, warehouse and sales to deliver outcomes, not just responses. It’s a role suited to someone who enjoys problem-solving, building relationships and staying on top of multiple moving parts.

Key Responsibilities

• Manage incoming customer enquiries across phone and email in a high-volume environment

• Process orders, pricing and adjustments accurately in ERP systems

• Provide quotes and follow up on client requests

• Track back orders and coordinate with warehouse and logistics teams

• Support invoicing and ensure timely order fulfilment

• Build strong relationships with customers

• Generate KPI and sales reports

• Liaise with internal stakeholders to resolve issues and improve service delivery

About You

• Experience in customer service, order processing or account support

• Strong communication skills with a professional and confident approach

• Highly organised with the ability to manage competing priorities

• Comfortable working in a fast-paced environment

• Systems-savvy with ERP or CRM experience preferred

• Proactive mindset with a focus on solutions

If you’re looking for a role where you can build strong relationships, develop your skillset and be part of a growing business, we’d love to hear from you.