Senior Technical Engineer

About Platinum Technology

Platinum Technology is an Asia Pacific-based organisation established in 2010, with the Head Office in Norwest and Sydney CBD. We specialise in IT Managed and Enterprise Consulting services for mid-market and large organisations. With deep technical expertise and extensive enterprise experience, Platinum Technology designs, implements, secures and manages Microsoft Cloud Infrastructure solutions. Platinum Technology is experienced at partnering with clients to turn their technology challenges into opportunities for innovation and success.

The Senior Technical Engineer role is pivotal within our organisation, where we value expertise, dedication, a passion for technology and an understanding of Microsoft 365, Azure, and IT Security. As a Senior Technical Engineer, you will play a vital part in our team by being a technical escalation point for the Service Desk and Technical Onsite Engineers. You will also be managing our clients environments and implementing projects to optimise their systems.

How you will make an impact

• Leading end-to-end cloud migration projects, including scoping and developing statements of work, hands-on implementation, and post-go-live support
• You will be the lead engineer for a number of our clients, onboarding them and getting to know their environments intimately and owning their architecture.
• An escalation point for the Service Desk – Level 2 and Technical Onsite Engineers, mentoring their team members and providing them with advice and owning their escalations.
• Working on cloud migration projects, including developing statement of works, implementation and providing post go live support.
• Working with External Vendors to resolve all major incidents.
• Communicating technical information with non-technical stakeholders
• Creating, maintaining, and updating internal and customer documentation.
• Proactively looking for areas of improvement and making recommendations.
• Supporting cloud and hybrid infrastructure including Cloud Infrastructure, Servers, 3rd Party Applications, Hardware and much more.

About You

• Strong administration level technical abilities in Active Directory, Windows Operating Systems, Microsoft 365, and Azure
• Experience in Cloud Migrations in M365 (Email, SharePoint and Teams) and Azure
• Ability to take initiative, handle complex workloads, and foster a culture of improvement
• Strong interpersonal skills, including empathy, patience, and the ability to perform effectively in fast-paced or high-pressure environments
• Excellent communication skills, with the ability to build strong relationships and communicate effectively with both clients and technical teams.
• Good time management and organisational skills, with a focus on punctuality and reliability
• High level of self-motivation, adaptability, and willingness to take on new responsibilities
• Qualifications (Diploma, Degree, and/or Industry certifications) in Information Technology
• Exceptional customer service skills, with the ability to connect with stakeholders at all levels
• Valid driver’s license

Highly Desirable

• Fundamental Microsoft certifications including Modern Workplace (MS900) and Azure (AZ900)
• Administration-level Microsoft certifications including Modern Workplace (MS102) and Azure (AZ104)
• Knowledge of ConnectWise Manage and/or Automate
• ITIL / ITSM certifications

What’s in it for you?

• Inspiring Work Culture: Become an integral part of an award-winning company, where our commitment to creating an inspiring work culture is reflected in several accolades, including being a finalist in the Australian Financial Review’s Best Place to Work in 2022. Experience genuine values that we live by, which is excellence, responsibility, urgency, care, integrity and teamwork.
• Rewards and Recognition: As a valued team member, excellence is not only recognised but celebrated through various awards, including Team Member of the Month, Team Member of the Year, Service Awards, Smile Back Awards, and Book Worm Awards.
• Meaningful Benefits: We understand the importance of maintaining a healthy work-life balance, which is why we provide paid birthday leave, study leave, well-being leave, and an Active Employee Program.
• Dynamic Journey: We offer a dynamic and enriching work experience where every day brings on new challenges and opportunities. Working with MSP, you will immerse yourself in a diverse technical landscape, working with various technologies and collaborating with different individuals daily.

Are you ready to embark on an exciting journey with Platinum Technology? Apply now and become a valued member of our dynamic team!