ICT Support Technician

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

Are you passionate about providing exceptional IT support and ensuring smooth operations within a dynamic environment? Join our team at Capital.com as an ICT Support Technician, where you'll play a crucial role in managing user requests and maintaining our IT infrastructure. From preparing user equipment to administering internal services, you'll be at the forefront of ensuring seamless technical operations. If you thrive in a fast-paced environment and have a knack for troubleshooting technical issues, we want to hear from you!

Responsibilities:

●      Receiving and handling user requests in the scope of IT support, including responding to inquiries about software and hardware problems.

●      Determining software and hardware requirements to diagnose and provide solutions to user issues.

●      Preparation of user equipment, and diagnostics of the technical condition of the equipment before sending it for repair, including repairing and replacing peripheral equipment such as terminals, printers, and modems.

●      Installing and downloading appropriate software, and adapting existing programs to meet users' requirements.

●      Creating user instructions and keeping them up to date.

●      Access granted to internal services/applications, ensuring efficient use of applications and equipment.

●      Administration of the corporate messenger and mail system.

●      Keeping and maintaining IT Assets inventory.

●      Assistance in device purchasing including communication with suppliers.

●      Assistance in device management.

●      Supporting and implementing computer networks as required for internal service and access provisioning.

Requirements:

●      At least 3 years of relevant experience.

●      Strong interpersonal skills.

●      Confident knowledge of the PC hardware, software, and various OS.

●      Responsible attitude to assigned tasks, and attentiveness.

●      Practical experience in managing global corporate IT systems (Google Workspace, Mobile device management solutions - like Manage Engine, Identity providers - like Okta).

●      Excellent problem-solving skills and ability to diagnose and resolve technical issues.

●      Strong communication skills, both written and verbal.

●      Experience with IT Asset Management Systems.

●      Experience in a self-driven role within a technology-focused organization.

●      Asana service administration experience.

Preferred Qualifications:

●      Knowledge of networking concepts (LAN/WAN, DHCP, DNS, etc.).

●      Understanding of ITIL.

●      Experience with Jira/Confluence.

●      Proficient in Mobile Device Management (MDM) and identity providers like Okta.

●      Experience selecting, installing, and configuring audio systems in meeting rooms.