Manager, Ticketing Systems

About the Role

The Manager, Ticketing Systems will oversee the success of the Ticketing Systems team consisting of the delivery of day-to-day ticketing responsibilities. In this role, you will lead a team of Ticketing Specialists and a Coordinator to deliver premium service to presenters and  customers alike.
This role works collaboratively with internal stakeholders to ensure system efficiencies and enhancements are implemented successfully with minimal impact. Leading a high-performing team through effective coaching and development is a key focus of this role, along with analysing data to drive initiatives aimed at enhancing the overall ticketing experience.

Full Time ongoing position. Band 4.2 $106,743.52 plus superannuation. 

About you

We’re seeking a confident, enthusiastic and passionate leader dedicated to making every customer experience remarkable. You align with our values and are genuine when interacting with people. If you have proven experience in delivering excellent customer service for event ticketing, we want to hear from you!

Your Skills and Experience

• Relevant and practical ticketing industry experience. Experience in the performing arts is not required
• 5+ years’ experience in an equivalent leadership position with experience with a track record of building high performing teams, both culturally and operationally.
• Proven experience with an understanding of current technology, operating systems and applications; and the demonstrated ability to learn and apply new technology and systems, including upgrades and changes, within a reasonable timeframe.
• Extensive client management experience
• Experience in change implementations
• Planning and Project Management experience in the delivery of new supporting services to enhance operational experience.

For more details about the role and our values, please read the position description  Position Description - Manager, Ticketing Systems_July2026.docx

About the Team

The Ticketing Systems team sits within the Destination and Audiences pillar and is responsible for proactively delivering extraordinary ticketing services that create the ultimate experience for both Presenters and Customers alike.

About Arts Centre Melbourne

Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.  

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

Enjoy Team Member Benefits

• Complimentary tickets
• Discounts at food & beverage outlets
• Discounted commuter benefits and onsite parking 
• Access to wellbeing activities and learning and development programs, and the Smiling Mind app.  
• Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.  

Apply Now!

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to peopleassist@artscentremelbourne.com.au

Please submit your resume together with a cover letter addressing the selection criteria by 11:55pm, Thursday 27th August 2026. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.