Library Learning Services Specialist

* Please read the application instructions carefully at the bottom of the ad (with what to include in the cover letter) *

• Employment Type: 2 x Full-Time Fixed Term Contract until July 2027 and August 2027
• Remuneration: Level 4 $84,588 + 17% superannuation
• Location:  UNSW Kensington (Main & Law Library) and UNSW Paddington Library

About UNSW

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

About the role:

The Library Learning Services Specialist is responsible for delivering high-quality services to students, staff, and stakeholders through both face-to-face and digital channels. Working as part of a team of Library Learning Specialists and collaborating with staff from other Library and University units, this role is integral to providing a high level of service to all clients.

Reporting to the Library Learning Services Team Coordinator, the Library Learning Services Specialist does not have any direct reports. Key responsibilities include offering consistent and reliable information about Library and University services. The successful person will be the first point of contact for students and external clients coming to our libraries, either on the phone, in person and online, providing accurate and timely referrals to other units within the Library or University in response to the inquiries.

This role is 5 days a week on campus and works on a roster – from 9am to 6pm during the week, with occasional weekend and evening shifts. Due to the nature of the role, no work from home is available. Both roles are parental leave cover – approved until July 2027 and August 2027.

Who You Are:

You are a great communicator, who enjoys delivering amazing customer service experiences. You are passionate about library services and thinking of growing your career in the space or more broadly in the higher education sector. In addition, we are looking for people who come with:

• A completed TAFE Library and Information Services qualification (we will also consider candidates who are in the process of completing it)
• Demonstrated experience providing of high quality, consistent and effective client services
• Demonstrated interpersonal and professional skills, including the ability to engage positively and maturely with clients
• An understanding of and commitment to UNSW’s aims, objectives and values in action

Candidates need to have full-time ongoing working rights for the role – no sponsorship are available.  You may see this role advertised in other states for the purpose of expanding the candidate talent pool however these positions are based in Sydney Campuses (5 days a week onsite).

Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.  Our benefits include: 

• Access to up to 17% Superannuation contributions and additional leave loading payments 
• Additional 3 days of leave over the end of the year period 
• Discounts and entitlements (retail, education, fitness)

How to Apply:

Please submit your CV and a Cover Letter addressing the three following points:

1. Using your resume as a guide, describe your background and experience in the provision of high quality, consistent and effective client services
2. Tell us about your experience in liaising and communicating with clients effectively through written and oral communication?
3. Library Learning Services works across three locations via chat, phones and face to face service points. This role requires knowledge of Library and University services and the ability to make accurate referrals. Please discuss how your skills and experience would make you successful in this type of environment?

You can send via the ‘Apply Now’ button. A copy of the Position Description can be found on JOBS@UNSW.

Applications close: 30 August 11.55PM

Get in touch for questions or support: Jessica Deane, Team Leader via e-mail j.deane@unsw.edu.au

Applications cannot be accepted if sent directly to the contact listed

As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role. 

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. 

The University reserves the right not to proceed with any appointment.