Administration Officer / Intake Officer

About this opportunity
As a part time (0.9 FTE) Intake Officer joining Amplar Health Home Hospital, you will work closely with our clinical team, service providers, clients, and families to ensure that all client care and service requirements are acted on. This role will be a mixture of administrative and telephone support. The three shifts you will be rostered to work is 7am to 3pm, 10am to 6pm & 2pm to 10pm across a 7-day roster, with the position based in the Eastwood, Adelaide office.

Responsibilities will include:

• Act as the first point of customer contact and response for new and existing clients and families, referrer enquiries, general phone enquiries and service enquiries.
• Receive, document and escalate concerns raised by clients, referrers, providers or other stakeholders.
• Ensure referrer, client and provider database is up- to date
• Deal promptly with queries
• Process referrals provided by Local Health Networks (LHN’s), Hospitals, General Practitioners (GP), Nurse Practitioners (NP) and Residential Aged Care Facilities (RACF) and update relevant systems and provide responses within expected timeframes/KPI’s.
• Other administrative duties relating to client service delivery or Virtual Care Centre (VCC) as requested.

About You
You will have previous administration and customer service experience preferably within a health care environment, in addition to:

• Proficient IT skills across MS Office suit and able to use a range of databases.
• Strong customer service skills & communication skills.
• Good attention to detail and be highly organised.
• Proactive problem solver.
• Ability to work in a fast-paced environment.
• Excellent stakeholder management and relationship building skills.
• Hold a South Australian Working with Children Check and National Police Clearance (or are willing and eligible to obtain).
• If successful, willing and able to provide proof of up-to-date vaccinations.

About us

Amplar Health Home Hospital deliver a diverse range of innovative health programs and virtual care services to patients across Australia, providing safe high-quality care outside traditional hospital settings. To date our programs have supported thousands of patients, reducing pressure on emergency departments and inpatient services while improving patient outcomes. We continue to expand and refine models of care that leverage technology and clinical expertise to meet the evolving needs of the health care system.