Administration & Student Support Officer

Macallan College is seeking an experienced and enthusiastic Administration Officer/Student Support Officer to join our growing Parramatta team.

Why join Macallan College?

• Strong work-life balance with defined student intakes each month and academic calendar.

• Work within a supportive and multicultural team in a great environment.

• Career growth opportunities within a multi-campus RTO (4 campuses across Australia).

• Established academic & compliance framework (systems, processes and guidance provided).

• Make an impact on the future of international students in Australia.

We are a growing organisation and are looking for motivated and self-driven individuals who can work autonomously. Located at our Parramatta Campus, you will work with a supportive, friendly team who are committed to ensuring our students have the best learning experience possible.

Essential:

• Demonstrated experience in the field of administrative work and/or student support including accurate data entry and record keeping

• Experience in either education administration or student services is acceptable for this role

• Minimum 1-2 years of administrative/student support experience required

• Understanding of efficient resource allocation across multiple simultaneous requirements

• High level of communication, customer service and interpersonal skills with demonstrated ability to establish positive relationships in multicultural teams including colleagues, supervisors and students

• Excellent time management and organisational skills with an ability to meet competing deadlines

• Intermediate level proficiency in Microsoft Office 365 Suite required

• Ability to perform accurate and efficient data entry and reporting

• Demonstrated track record of proactively following up, and resolving, client enquiries

• Commitment to excellence and accuracy across all work tasks including attention to detail

• Excellent English language ability in reading, writing, listening and vocabulary

• A current National Police Clearance (NPC) or ability to obtain one.

• Australian work rights required for this position.

Desirable:

• Demonstrated understanding of RTO operational requirements.

• Experience in the coordination and resolution of client complaints

• Demonstrated high-level competence using and/or managing Student Management System software (aXcelerate), including data entry, reporting, extracting and analysing accurate data.

• Experience with compliance and continuous improvement processes

• Current knowledge of compliance requirements relevant to the sector, including: SRTOs 2025, CRICOS, ESOS ACT and National Code 2018

• Recent experience within an International College/RTO or Higher Education Provider highly regarded

• Bilingual candidates will be highly regarded.

All applications should include:

• Resume

• Cover letter

This is your opportunity to join a driven, energetic and positive team focused on delivering quality training and real outcomes for our students!

Only shortlisted applicants will be contacted.