Senior Business Process Specialist

Primary DetailsTime Type: Full timeWorker Type: Employee

Location: Sydney, NSWType: Permanent, full-time positionHybrid working, happy talk flexible working

The opportunity

We're seeking a Senior Business Process Specialist to join our Business Optimisation team and help drive QBE's transformation and modernisation initiatives. Partnering with business stakeholders, you'll analyse, optimise and improve processes that enhance customer outcomes and operational efficiency.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

As a Senior Business Process Specialist, you will:

Lead process discovery, analysis and optimisation initiatives across key business functions.Map and document current and future state processes, identifying opportunities to improve customer and operational outcomes.Facilitate workshops and engage stakeholders to understand business challenges, root causes and improvement opportunities.Drive business improvement initiatives from concept through to implementation and benefit realisation.Analyse customer and operational data to develop evidence-based recommendations.Support transformation and modernisation programs by ensuring processes are efficient, scalable and aligned to business objectives.

About You

You are someone who enjoys working in a collaborative environment, solving complex business problems and driving meaningful change.

You will bring:

Proven experience in business process optimisation, continuous improvement, business analysis or transformation roles.Experience delivering process improvement initiatives in complex organisational environments.Strong stakeholder engagement and facilitation skills, with the ability to influence outcomes across multiple business areas.Experience gathering and documenting business requirements and translating them into practical solutions and a solid understanding of Agile delivery methodologies and Solution Delivery Life Cycle (SDLC).Exposure to Guidewire or other enterprise platforms and technology-enabled transformation programs would be advantageous.Highly analytical, curious and customer-focused, with a passion for solving complex problems and driving continuous improvement.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here .

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) AwardsRanked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How To Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com .

Skills:

Application Close Date: 15/08/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.