EAP Triage Consultant

Centre for Corporate Health is a trusted provider of premium psychological consulting services to Australian businesses since 1999. With our extensive experience, we partner with organisations to prevent mental ill-health, promote psychological wellbeing and provide a strong safety net of support when it's needed most. 

Known for our deep expertise and evidence-based approach we are the provider of choice for businesses that truly prioritise the mental health and wellbeing of their people.

The Opportunity

As an EAP Triage Consultant, you are key to the smooth operation of our Employee Assistance Program triage program. You ensure that all client communication is underpinned by the utmost professionalism and efficiency, whilst also demonstrating an understanding of individual needs. 

Being responsible for all incoming client triage calls, ensuring the collection of accurate information, being safe and supportive in your consultation of incoming calls, you will become a master at matching the the correct client to one of our consultant psychologists. Opportunities for part-time roles available.

You will be responsible for;

• Triaging of incoming referrals via phone or digital means
• Management of triages via our digital platform
• Completing EAP Client reports
• Entering EAP data into case management system
• High attention to detail and organisational to keep the highest of standards

What is on offer

• Structured induction and on-boarding with buddy system, including ongoing weekly and monthly team meetings to support your learning 
• Professional development opportunities
• Regular seasonal social events throughout the year 
• Annual Christmas party   

Your Wellbeing our Heartbeat - Our employee benefits program   

• Wellbeing Support 
• Employee Connection 
• Life Balance 
• Learning and Development 

About you

• Bachelor degree in Allied Health
• Excellent rapport building skills
• Passion for psychology and workplace wellbeing
• Exceptional organisation and attention to detail
• Lifeline training (preferred but not essential)
• Ability to work independently and part of a team

Centre for Corporate Health is an equal opportunity employer. We encourage applications from suitably qualified candidates regardless of age, gender, cultural or linguistic background, religion, disability, personal identity, veteran status, or Aboriginal and Torres Strait Islander peoples. We are committed to providing a safe, inclusive and respectful workplace for all employees. 
Next Steps 
 
Opportunities like this won’t stick around long! If this sounds like your next rewarding role, feel free to reach out directly for a chat or apply through the "Apply" button, and we’ll be in touch to discuss further. 

*******@cfch.com.au or call Tara 0429370*** 
  
Applications close on 10th September 2026