Team Leader - Collections

Join Symbos and be part of a team that's redefining excellence in business process outsourcing across Australia, New Zealand, and Fiji.

Flexibility That Works for You: Access to hybrid work arrangements after the initial training period, supporting a balance of time in the office and time working from home. High-Impact Leadership: Lead and shape a high-performing collections team delivering measurable client outcomes. Performance Environment: Join a results-driven business focused on delivery, efficiency, and continuous improvement. Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance. Recharge & Celebrate: Take an annual “Unplugged Day” to reset, and swap cultural holidays to celebrate the days that mean the most to you.

As a Team Leader, you will lead a Portfolio Managers team to deliver service levels, recovery targets, and quality expectations. You will take ownership of team performance, driving productivity, accountability, and consistency in outcomes, while working closely with Operations and Client Success to meet client requirements and optimise performance.

What You’ll Be Doing;

Team Leadership: Lead, coach, and develop a team of Portfolio Managers, strengthening capability in collections, negotiation, and customer engagement. Portfolio Performance: Drive achievement of collections targets by ensuring consistent account coverage, follow-ups, and effective portfolio management across your team. Portfolio Allocation: Manage file distribution and workload across the team, ensuring new and existing accounts are actioned promptly and efficiently. Operational Compliance: Ensure all team activity aligns with collections’ strategies, quality standards, and regulatory requirements, supporting consistent SLA delivery. Coaching & Escalations: Identify performance gaps through call reviews and data insights, while supporting your team with guidance on complex cases and non-standard decisions.

What You’ll Bring;

Leadership Experience: Experience leading teams within collections or credit industry. Results Focus: Proven ability to deliver against KPIs, service levels, and financial targets. Coaching Capability: Strong ability to improve performance through structured coaching and feedback. Commercial Awareness: Understanding of collections environments and driver of recovery outcomes. Communication Skills: Ability to influence, challenge, and drive accountability across your team.

Why You’ll Love This Role;

Lead with Impact: Drive measurable results and influence team performance. Build Capability: Develop and shape a high-performing team environment. Grow Your Career: Gain exposure to multiple clients and operational models. Deliver Outcomes: Be part of a business focused on performance, accountability, and results.

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About Us;

Recoveriescorp is part of Symbos, a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 1,200+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.

We operate with a unique ‘Glocal’ delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work.

We engage a workforce that represents the diverse communities and customers we support. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. If you’re passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive.