Customer Service Officer

Customer Service Officer - Perth, WA 
Location: Perth, WA
Company: BGIS, Client account
Employment Type: Permanent, Full-Time, On-Site
Salary: $70,000 plus superannuation
Work Arrangement: Monday - Friday, 7am - 4pm

Join a Global Leader in Facility Management!

🌿 We acknowledge the Traditional Custodians of the land on which we work, and pay our respects to Elders past, present and emerging.

About BGIS 
BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of safety, efficiency, and operational excellence.

Purpose of the Role
BGIS is currently seeking a proactive and personable Customer Service Officer to join our team in Perth, WA. Based at the reception desk, you will be the welcoming face of the company, providing top-tier service to guests and employees while supporting various administrative and workplace activities. If you're organized, detail-oriented, and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities:

• Greet guests with a friendly, professional demeanour and offer beverages.
• Manage incoming calls, inquiries, and complaints with efficiency.
• Oversee the collection/distribution of mail.
• Ensure tidiness of the external facing areas.
• Manage access card and induction process.
• Ensure stock of stationery, consumables, milk, and coffee is maintained. 
• Assist with locker requests, and ad-hoc bookings, such as meeting room, desks etc.
• Conduct workplace inspections as required.
• Collate team meeting minutes, monitor facilities inbox, and support workplace team with reporting and service provider communications.
• Lodge and manage work requests as needed.
• Must be across the extra tasks that primarily fall under the Customer Service Officer – Extra focus on Systems:
  • Raise and close work orders, approve purchase orders, and ensure efficient processing.
  • Maintaining the internal Workplace SharePoint page (Workplace Hub)
  • Handling workplace communications for internal stakeholders.
  • Administering the internal workplace booking tool and ensuring smooth operation of booking systems.
  • Regularly reviewing and updating reception processes for efficiency

Role specific responsibilities - Extra focus on Customer Experience:

• Coordinate and manage events, including booking, setup of event spaces, and communication with stakeholders.
• Facilitate Workplace Welcome Tours for new starters and collect, collate, and share feedback from the welcome survey.
• Manage the Travelling Employee Survey process – communicate, collect, and share feedback to enhance the employee experience.
• Organise and track safety training, including First Aid and Fire Warden sessions.
• Activate office spaces by engaging with employees, understanding workplace behaviours, and promoting inclusive and collaborative activities.
• Support the management of office content and displays, ensuring information is relevant, engaging, and up to date.

What You’ll Bring:

• Exceptional communication and customer service skills.
• Strong organizational abilities with attention to detail.
• Experience in managing multiple tasks and systems.
• A proactive and team-oriented mindset.
• Familiarity with Microsoft Office Suite (Excel, Outlook, SharePoint).

What We Offer:

• A dynamic, collaborative work environment.
• Opportunity to work with a global leader in facility management.
• Supportive team culture with opportunities for growth and development.
• Endorsed by Work180 as an employer of choice for women.
• Winner of Inspiring Workplaces Award 2025
• AFR Best Places to Work 2024 & 2025
• Spot recognition vouchers and $2,000 employee referral bonus
• Access to Flare for discounts across retailers, energy, utilities & much more!
• Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers

If you're ready to make a positive impact in a key front-line role, apply today and be part of a team that values your contributions!

BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.

Eligibility:
To be successful in the role, applicants must have full working rights in Australia.

Apply now to be the welcoming face and organisational force behind BGIS’ workplace in Perth!

Explore more opportunities at https://apac.bgis.com