Service Advisor

THE TONY WHITE GROUP:

With over $4 billion in annual turnover and 3,000 people across 130 sites, the Tony White Group (TWG) is the largest privately-owned automotive retail group in Australia. We’re led by an experienced and agile executive team who recognize that great people are key to our continuing success and growth. For more information, visit www.tonywhitegroup.com.au.

ABOUT US:

Brighton Auto, a proud member of the Tony White Group, is a well-established and reputable automotive company located in the vibrant city of Melbourne. With a strong commitment to excellence, we are dedicated to delivering outstanding customer service and maintaining a high standard in the automotive industry. We are excited to offer an opportunity for a Service Advisor to join our dynamic team and embark on an exciting career journey.

ABOUT THE ROLE

This role is suited to a professional, highly motivated, results oriented, team player with a passion for driving success. Our ideal candidate will have a proven track record and experience with checking in customers, explaining and selling service work to customers, answering customer inquiries via email, telephone and face to face, resolving customer issues and liaising with Service Technicians.

KEY RESPONSIBILITIES:

• Act as the prime point of contact between the Service Department and the customers for repair and maintenance service on vehicles

• Actively listening & actioning the needs of your customers

• Scheduling appointments

• Providing outstanding communication throughout repair processes

• Preparing & delivering quotations 

• Ordering parts

• Providing comprehensive & accurately detailed information to the workshop

• Effectively communicating repair/service information to your customer

• Maintaining exceptional organisation/follow up for work in progress.

• Meeting monthly KPI’s as specified by dealership & vehicle manufacturers

SKILLS & EXPERIENCE:

• A professional demeanor, excellent organisational skills, and be able to maintain their composure when under pressure from customers and workshop

• Previous experience working within an automotive dealership will be highly regarded

• Strong administration and data entry skills with excellent attention to detail.

• Superior people and communication skills (covering verbal, written and electronic)

• Knowledge of Pentana dealer management system is highly desirable.

• Mechanically minded or familiar with vehicle repair processes

• Organised, reliable and able to manage multiple priorities under pressure

• Strong computer literacy. Ability to utilise multiple systems at once.

• A friendly, professional manner and a team-first attitude

• Current driver’s licence (required)

BENEFITS:

• Attractive salary package with bonuses and incentive

• Employee discounts on vehicles, servicing, and parts

• Exclusive employee discounts and benefits through Flare

• Access to Fitness Passport - discounted fitness membership program

• Ongoing training and career development

• Strong opportunity for career development

• A collaborative team environment that values excellence and is committed to Customer care

• 9 day fortnight 

PLEASE NOTE:

• We conduct reference checking, pre-employment medicals & AFP Criminal record checks

• Applicants who do not have the required skills and/or experience will not be considered 

• Applicants must be physically in Australia and must have full Australian working rights

• We are an equal opportunity employer, supporting gender equality, and workplace diversity 

• Only shortlisted applicants will be contacted

If you have a positive attitude and a passion to work with the best in the industry, please apply with a covering letter and resume, via this Seek ad.