Senior Airport Lead

Let your passion fly! Cathay Pacific is recognised as one of the world’s leading airlines, operating flights to destinations across Asia, Europe, North America, and the Middle East through its hub in Hong Kong. We are known for our award-winning service, modern fleet, comfortable cabins, and distinguished Business Class Lounges. We are committed to inspiring travellers and serving as a gateway to global experiences. 

Join us and discover just how far you can go! 

We are seeking a Senior Airport Lead for a 6-month, fixed-term, full-time position, based at Adelaide Airport.

This role oversees and supervises the team during an operational shift to ensure our airport operations run smoothly and efficiently in Adelaide, whilst conforming to safety and security standards. The successful candidate must have the flexibility to proactively anticipate changing priorities and have a hands-on approach.

• Item 1 of 7, Item 1 of 7,Lead and supervise GHA teams dedicated to Cathay flight operations, including conducting flight briefings, and fostering a motivated and positive team environment
• Item 2 of 7, Item 2 of 7,Ensure GHA teams are equipped with product knowledge, skills and training to provide the highest possible quality of experience for our customers across all touch points
• Item 3 of 7, Item 3 of 7,Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
• Item 4 of 7, Item 4 of 7,Promoting and developing a culture of zero tolerance on safety and security incidents
• Item 5 of 7, Item 5 of 7,Continuously drive improvement in operational performance, effectiveness and productivity
• Item 6 of 7, Item 6 of 7,Proactively prevent and manage flight disruptions and irregularities
• Item 7 of 7, Item 7 of 7,Support and carry out station administration duties as required

• Item 1 of 10, Able to work shifts from Monday to Sunday
• Item 2 of 10, Item 2 of 10, At least 2 years customer service experience, preferably in airlines or airport servicesAt least 2 years customer service experience, preferably in airlines or airport services
• Item 3 of 10, Item 3 of 10, Demonstrable ability to work independentlyDemonstrable ability to work independently
• Item 4 of 10, Item 4 of 10, Self-motivated, builds constructive and effective working relationshipsSelf-motivated, builds constructive and effective working relationships
• Item 5 of 10, Item 5 of 10, Strong customer service mentality with superior interpersonal and communication skillsStrong customer service mentality with superior interpersonal and communication skills
• Item 6 of 10, Item 6 of 10, Proven experience in motivating, coaching and developing team membersProven experience in motivating, coaching and developing team members
• Item 7 of 10, Item 7 of 10, Capability to plan and prioritise a high volume of workloadCapability to plan and prioritise a high volume of workload
• Item 8 of 10, Item 8 of 10, Self-motivated, reliable and committed leader who enjoys teamworkSelf-motivated, reliable and committed leader who enjoys teamwork
• Item 9 of 10, Item 9 of 10, Actively seeks continuous improvement and embraces data driven insights.Actively seeks continuous improvement and embraces data driven insights
• Item 10 of 10, Item 10 of 10, Demonstrated flexibility and adaptability to make effective decisions during airport operations such as disruptions and contingency situationsDemonstrated flexibility and adaptability to make effective decisions during airport operations such as disruptions and contingency situations

• Item 1 of 2, Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top 10 Global Airlines
• Item 2 of 2, Fly high with career development opportunities to diversify your skills and experience within Cathay Pacific

Kindly submit your application along with a cover letter detailing your relevant experience and your interest in this position.

Applicants must have unrestricted work rights in Australia. Please be advised that visa sponsorship is not offered for this position.

Cathay Pacific Airways is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.