Engagement Officer

_{11th August, 2026}

A century of support and innovation

Our people and culture reflect our purpose – to support veterans and their families through care, commemoration and camaraderie.
 
Powered by Australia’s most successful prize home lottery, we have the resources to reach our ambitious goals. As a member of our team, you’ll have access to advanced technology, skilled co-workers, interesting projects and the opportunity to expand your career.
 
And most importantly, you’ll be making a real difference in the lives of veterans and their families.
 
About the role:
 
Based in Townsville, home to one of Australia's largest Defence and veteran communities, this role is an opportunity to strengthen the local networks that support veterans and their families across North Queensland.

As an Engagement Officer, you'll be RSL Queensland's key connection to our Sub Branches, working alongside volunteer leaders to build strong, sustainable organisations that continue supporting veterans and their local communities.
 
No two days are the same. One day you might help a Sub Branch committee with governance or ACNC reporting; the next you're supporting volunteers to deliver initiatives such as Rec Connect, Community Link or Draw to Remember. You'll also play an important role in our "no wrong door" approach, helping connect veterans with the right services when they need them most.

What you'll do:

• Build trusted relationships with our Sub Branches, District Offices, councils, community groups and stakeholders
• Support volunteer committees with governance, future planning, membership growth and long-term sustainability
• Promote veteran initiatives, school visits and cadet engagement activities
• Support Sub Branches to address operational, financial and organisational challenges
• Support ACNC and other regulatory reporting requirements

This is a permanent, full-time role based in Townsville, with regular travel across North Queensland. Occasional weekend and after-hours work is required to support community events and commemorations.

Why work at RSL Queensland:
 
Open, supportive, empowering, and deeply purpose driven — that’s how our team describes working at RSL Queensland. You’ll also have:

• Option to salary package up to $15,900 per year on living expenses, and claim further tax-saving benefits on top
• You’re gifted 3 additional days of leave at Christmas!
• Bespoke training/development opportunities
• Bring your whole authentic self to work each day and be part of a supportive environment
• Financial support and study leave to undertake higher educational courses related to work
• Work in an environment that values all voices – have an influence, be the difference!

About you:
You're a relationship-focused professional who enjoys building partnerships, solving problems and making a positive impact.
 
We strongly encourage applications from ADF veterans, Reservists, current and former Sub Branch members, and people who have worked closely with the Defence and veteran community.
 
We also welcome applicants from stakeholder engagement, community development, business development, local government, membership organisations and the not-for-profit sector.
 
To be successful, you'll bring:

• ADF service, experience working with current or former Defence personnel, or a strong understanding of the Defence and veteran community
• Strong relationship-building and communication skills
• The ability to work independently, manage competing priorities and support volunteers
• Confidence working with reports, budgets and Microsoft Word and Excel
• A current Driver Licence and Working with Children Card (or the ability to obtain one)
• Flexibility to travel throughout the region and occasionally work
  outside standard business hours

Our values:
 
Embracing collaboration and innovation, we work as one to lead the change veterans need. We're not afraid to go the extra mile or seek better ways of doing things.
 
We look out for each other, value every voice and respect different perspectives. Everything we do, we do with heart.

If you're passionate about strengthening the organisations that support veterans and their families, we'd love to hear from you.

Applications will close when we find the right person, so we encourage you to apply today!